NHTSA Complaint #10069833 — 2001 NISSAN ALTIMA

MY 2001 NISSAN ALTIMA GXE/LE CAR HAS A PROBLEM WITH ITS SUSPENSION. IT MAKES A CRUNCHING/RATTLING NOISE. MY CAR HAS BEEN TO 2 NISSAN DEALERS A TOTAL OF 9 TIMES. IN ALL IT HAS BEEN OUT OF SERVICE FOR 17 DAYS. THEY HAVE REPLACED MANY SUSPENSION PARTS. BUT THE PROBLEM STILL REMAINS. I HAVE CONTACTED THE MANUFACTURER SEVERAL TIMES WITH MY COMPLAINTS VIA PHONE AND LETTERS. I HAVE ALSO DEMANDED A REFUND UNDER THE CALIFORNIA LEMON LAW. BUT NISSAN OF NORTH AMERICA HAS REFUSED. ON MARCH 2002, I FILED A COMPLAINT WITH THE BBB AUTO LINE PROGRAM. ONCE THE BBB AUTO LINE REVIEWED MY COMPLAINT THEY CONTACTED NISSAN. WE HAD A NISSAN DTS PERSON INSPECT MY CAR. I TEST DROVE WITH HIM AND HE VERIFIED MY EXISTING SUSPENSION PROBLEM. I AGREED TO GIVE THEM ONE MORE CHANCE TO FIX MY CAR ON APRIL 12, 2002. THE DTS PERSON ORDERED BOTH FRONT STRUTS AND SPRINGS REPLACED AGAIN. AS OF SEPTEMBER 2002 THE SAME SUSPENSION PROBLEM HAS RE-OCCURRED. ON OCTOBER 2002, I FINALLY DECIDED TO CONTACT A LAWYER EXPERIENCED IN THE LEMON LAW CASES. HE WROTE THE FIRST DEMAND LETTER TO NISSAN. THE LETTER MENTIONED ALL MY PROBLEMS AND DEMANDED A LEMON LAW BUY BACK BECAUSE OF THE SUSPENSION DEFECT. ON DECEMBER 2002 MY ATTORNEY?S OFFICE HAD TO SEND NISSAN ANOTHER LETTER, BECAUSE THEY HAD FAILED TO RESPOND TO THE FIST ONE. WELL JUST RECENTLY ON JANUARY 2003 NISSAN FINALLY DECIDED TO RESPOND TO THE LETTERS AND AFTER NUMEROUS PHONE CALLS THAT WERE MADE TO THEIR OFFICE. NISSAN SAID THAT BASED ON THE NUMBER OF REPAIR ATTEMPTS, ALONG WITH THE TYPE OF REPAIR THAT WAS PERFORMED TO RESOLVE THE COMPLAINT, WE DO NOT FEEL THAT THERE HAVE BEEN ANY SUBSTANTIAL REPAIRS PERFORMED ON THE VEHICLE FOR THE SAME NON-CONFORMITY. NISSAN WENT ON TO SAY THAT THEY ARE NOT REQUIRED TO REPURCHASE YOUR CLIENT'S VEHICLE, THEREFORE DEMANDS FOR REPURCHASE AND RESTITUTION OF ASSOCIATED FEES, IS DENIED. THEY AGAIN OFFERED TO HAVE A DTS(DEALER TECHNICAL SPECIALIST) COME OUT AND INSPECT MY VEHICLE. FOR THE ALLEGED SUSPENSION COMPLAINT.