NHTSA Complaint #10069752 — 2001 DODGE RAM

THE TRANSMISSION IS NOT SHIFTING PROPERLY. WENT TO MY MECHANIC AFTER THE CHECK ENGINE LIGHT CAME ON. ELECTRONIC TESTING INDICATED TWO PROBLEMS: (1) TUNE UP WAS NEEDED; (2) SENSORS IN TRANSMISSION INDICATED PROBLEM. WHEN I BOUGHT THE TRUCK AT ANDERSON DODGE IN BLOOMFIELD HILLS, MICHIGAN, I WAS NOT INFORMED OF THE 7-YEAR/70,000 MILE WARRANTY ON THE POWER TRAIN. I FOUND THIS OUT ONLY AFTER CONTACTING THE CHRYSLER (DODGE) WEB SITE THAT I HAD THE 7/70,000 WARRANTY. THIS WAS TO LATE AS I HAD ALREADY TAKEN THE TRUCK TO MULTISTATE TRANSMISSION IN WATERFORD, MICHIGAN (ON M-59)((HURON STREET)). THE DEALERSHIP ONLY INFORMED ME THAT I HAD A 3 YEAR/36 MONTH OR 36,000 MILE WARRANTY (BUMPER TO BUMPER) WARRANTY ON THE VEHICLE, WHICHEVER CAME FIRST. MUCH TO MY SURPRISE, WHEN TRYING TO CONTACT CHRYSLER (DODGE) ON THE COMPUTER, DID I FIND OUT THAT I ACTUALLY HAD THE 7/70000 WARRANTY. IT WAS TO LATE TO TAKE IT TO A DEALERSHIP AS MULTISTATE TRANSMISSION ON M-59 (HURON STREET) IN WATERFORD, MICHIGAN ALREADY HAD THE TRUCK AND DROPPED THE TRANS FOR REPAIRS. RESULTS; REBUILD THE TRANS DUE TO TORQUE CONVERTER AND SENSORS. PROBLEM WAS THAT THERE WAS A SEAL INSIDE THE TRANSMISSION THAT WAS DEFECTIVE ACCORDING TO MULTISTATE. I HAVE ALSO HAD CONVERSATIONS VIA THE INTERNET WITH CHRIS, SR. CUSTOMER SERVICE REPRESENTATIVE AND HE WAS NOT VERY HELPFUL. HE EVEN ASKED FOR MY PHONE NUMBER(S) WHERE I COULD BE CONTACTED AND HE HAS NOT CONTACTED ME AS OF THIS WRITING. I CONTINUE TO TRY TO CONTACT HIM BUT HE FAILS TO RETURN AN ANSWER FOR THE MESSAGES THAT I HAVE SENT HIM. I HAVE THE COPIES OF ALL CONVERSATIONS VIA THE INTERNET AND CAN SEND TO YOU IF SO NEEDED. I EVEN HAD A UNION SECRETARY FRIEND OF MINE WHO STATED THAT THE CUSTOMER SERVICE REPS WERE MEMBERS OF THE UNION, WHICH SHE IS A SECRETARY TO SEE IF SHE COULD HELP. SHE INFORMED ME THAT IF I HAD TAKEN THE TRUCK TO A CHRYSLER (DODGE) DEALERSHIP, THAT THEY WOULD HAVE POSSIBLY PAID FOR HALF OF THE REPAIRS.