NHTSA Complaint #10069628 — 2000 FORD FOCUS

IN JANUARY OF THIS YEAR, MY POWER LOCKS STOPED WORKING SO I BROUGHT MY CAR TO THE FORD SHOP WHERE THEY REPLACED THE LATCH ASSEMBLY, HANDLE, CABLE, AND FUSE IN THE BACK DRIVER SIDE DOOR. $350 ALL TOGETHER. THE LOCKS WORKED FINE FOR ABOUT 2 MONTHS WHEN THEY SUDDENLY WENT OUT AGAIN. AT THAT TIME I COULDN'T OPEN THE BACK DOOR AT ALL. NOT EVEN MANUALLY. I LIVED WITH IT FOR A WHILE BUT THEN THE FRONT PASSENGER SIDE DOOR DID THE SAME THING SO WITH ONLY TWO DOORS OPENING, I BROUGHT IT BACK TO THE FORD SHOP. THEY FIXED THE BACK DOOR AGAIN FOR FREE SINCE THE PREVIOUS WORK WAS STILL UNDER WARRANTY. THE FRONT DOOR HOWEVER NEEDED THE SAME AS THE BACK AND THE TRUNK BUTTON ALSO NEEDED TO BE REPLACED. THE QUOTE WAS FOR $475. I COULDN'T AFFORD THAT AT THE TIME AND DECIDED TO WAIT A LITTLE LONGER. IN THE MEANTIME, THE WINDOW ON THE SAME BACK DOOR SUDDENLY FELL INTO THE DOOR AND HAD TO BE HELD UP WITH SOME FOLDED PAPER UNTIL I COULD BRING IT IN. THE QUOTE FOR THE FRONT DOOR AS WELL AS THE WINDOW WAS OVER $700.00! THEY SAID THE REGULATOR BROKE SO THE WINDOW WOULDN'T STAY UP. APPARENTLY THAT IS IN SOME OTHER PART OF THE DOOR BECAUSE THEY SAID IT WAS NOTHING THEY DID EVEN THOUGH THEY HAD TAKEN THAT DOOR APART 2 PREVIOUS TIMES. NEEDLESS TO SAY, I GOT THE FRONT DOOR FIXED AND THE WINDOW IS STILL BEING HELD UP WITH PAPER! I HAVE HAD NOTHING BUT PROBLEMS WITH MY FOCUS AND AM ANXIOUS TO TRADE IT IN. I AM WORRIED HOWEVER, THAT SOMETHING ELSE WILL HAPPEN BEFORE I GET THE CHANCE! THE DEALERSHIP EVEN OFFERED TO LET ME TRADE IN THE CAR WITHOUT FIXING IT- NOT FOR THE PAYOFF AMOUNT- IF I GOT ANOTHER FORD. AT THIS POINT I AM HESSITANT ABOUT PURCHASING ANOTHER CAR FROM FORD. IF ANYONE ELSE IS HAVING SIMILAR PROBLEMS WITH THEIR FORD FOCUS, I ENCOURAGE THEM TO WRITE A COMPLAINT.