NHTSA Complaint #10069598 — 2002 BUICK PARK AVENUE

THERE WERE THREE SYSTEMS THAT HAD PROBLEMS, BUT ONE OF THE SYSTEMS, THE DOOR LOCKING SYSTEM, SEEMS TO HAVE CURED ITSELF. THE OTHER TWO PROBLEMS, THAT OF THE A/C AND THE SEAT MEMORY SYSTEMS, BEGAN TO SHOW UP AS SOON AS WE STARTED DRIVING THE CAR AFTER PURCHASE. THE FIRST TIME THAT I REGISTERED THOSE PROBLEMS WITH THE DEALERSHIP, THE CAR HAD BEEN DRIVEN 2886 MILES. WE PURCHASED THE CAR ON JULY 24, 2002. I SPOKE TO THE SERVICE MANAGER AT LEAST ONCE BEFORE TAKING THE CAR INTO THE DEALERSHIP ON SEPT. 11, 2002. AIR CONDITIONING: AFTER CAR SITS IN HOT SUN FOR 2 HRS OR MORE, A/C REFUSES TO COME ON. AUTO LIGHT IS ILLUMINATED. BLOWER DOES NOT COME ON AND FLOOR IS SHOWN ON DISPLAY SCREEN. COMPRESSOR DOES RUN. ATTEMPTS TO MAKE RUN WILL SOMETIMES GET SYSTEM OPERATIVE. SEAT MEMORY: AFTER DOORS UNLOCKED WITH KEY PAD, DRIVER SELECTS HIS OR HER SEAT MEMORY BUTTON. SEAT MOVES FORWARD. WHEN IGNITION SWITCH IS SELECTED TO ON AND BEFORE ENGINE IS STARTED, SEAT WILL MOVE TO EXIT POSITION. THIS CONDITION INTERMITTENT--PROBABLY ONE TIME IN 50 TRIES. DEALER CANNOT DUPLICATE EITHER PROBLEM AND REFUSED TO REPLACE ANY COMPONENTS. BETTER BUSINESS BUREAU HAS BEEN CONTACTED AND WE ARE IN ARBITRATION AT THIS MOMENT. WE MAY PRESS FOR A GM RE-PURCHASE OF THE CAR. WE HAVE GIVEN DEALER ONE MORE CHANCE TO FIND AND FIX THE PROBLEMS. WE LIKE THE CAR VERY MUCH AND WANT TO KEEP IT IF GM WILL FIX THE PROBLEMS. THEIR STONE WALL APPROACH IS NOT ACCEPTIBLE.