NHTSA Complaint #10068430 — 2000 PONTIAC GRAND AM

ON THE DAY I BOUGHT THE CAR I TOOK MY FAMILY OUT TO DINNER. WE RETURNED TO THE CAR AFTER FINISHING OUR DINNER AND THE CAR WOULD NOT START. WE TRIED FOR ALMOST 1/2 HOUR THEN CALLED FOR THE ROAD SIDE ASSISTANCE. THEY CAME AND PICKED UP THE CAR AND WE WENT TO THE DEALERSHIP. THEY TOLD ME IT WAS A COMPUTER COMPONENT AND THE CAR WOULD BE READY THE FOLLOWING DAY. AFTER ARGUING ON HOW WE WOULD GET HOME SINCE THE DEALERSHIP WAS NOW CLOSED AS WAS THE RENTAL CAR PLACE THEY FINALLY AGREED TO LET A PORTER TAKE US HOME, THE PORTER HAD A SMALL CAR THAT WOULD ONLY HOLD 4 PEOPLE AND THERE WERE 6 OF US. THEIS MEANT 2 TRIPS AND WE LIVED NEARLY 30 MINUTES AWAY. LONG STORY SHORT A VERY DISSAPOINTING FIRST DAY WITH MY NEW VEHICLE. WITHIN A FEW MONTHS MY DRIVERS WINDOW WOULD NOT WORK OR WORKED WHEN IT FELT LIKE IT. I TOOK IT IN AND THEY REPLACED THE WINDOW REGULATOR. PROBLEM SOLVED, THEN A FEW MONTHS LATER THE WINDOW WOULD NOT WORK AGAIN WITH THE REGULATOR. IT WORKED FOR ALMOST 2 YEARS THEN IT STARTED UP ONCE AGAIN AND STILL BEING UNDER WARRENTY (GMPP) THEY TOOK THE CAR IN TO LOOK AT. I LEFT IT FOR A DAY AND RETURNED TO BE TOLD THE WINDOW WAS FINE AND YES IT WAS WORKING. A FEW MORE MONTHS GO BY AND THE WINDOW IS NOT WORKING SO I GO IN AGAIN AND AGAIN IT WORKS FOR THEM NOT ME. THIS GOES ON WITH ME TAKING THE CAR IN AND THE BUTTON WORKS WHEN THE TEC LOOKS AT IT THEN AFTER I LEAVE IT DOES NOT. I WAS IN TOWN 05/03/2004 AND THE WINDOW WENT PART WAY DOWN AND STUCK, I QUICKLY WENT TO RALLY CHEVROLET, WHERE ALL THE REPAIR SERVICES HAVE BEEN DONE, AND SHOWED THEM THE WINDOW WOULD NOT GO UP OR DOWN. I THOUGHT FINALLY THIS WILL BE TAKEN CARE OF BUT NO I WAS TOLD TAHT THE WARRENTY WAS OUT AND I WAS OVER MILEAGE AND THE COST FOR THE FRONT AND REAR WINDOW WOULD BE NEARLY $1,000.00. I TOLD THE SERVICE MANAGER THAT THE PROBLEM EXISTED BEFORE THE WARRENTY RAN OUT AND I FELT THAT THEY SHOULD HONOR THAT AND NOT CHARGE ME.