NHTSA Complaint #10068330 — 2000 NISSAN ALTIMA

I HAVE EXPERIENCED 2 DANGEROUS INCIDENTS OF SUDDEN UNANTICIPATED ACCELERATION WITH MY 2000 NISSAN ALTIMA SE [XXX]. THE FIRST, WITNESSED BY MY HUSBAND & SON, OCCURRED ON DECEMBER 26, 2003. APPROACHING A RED LIGHT, I SLOWED TO A STOP WITH MY FOOT SQUARELY ON THE BRAKE. THE ENGINE SUDDENLY RACED ALARMINGLY AND THE CAR TRIED TO LURCH THROUGH THE LIGHT. I PUT THE CAR IN NEUTRAL AND THE ENGINE RACING INCREASED. I TURNED THE CAR OFF. THE HEAD MECHANIC AT OUR LOCAL DEALERSHIP HAD NO IDEAS. AGAINST MY BETTER JUDGMENT, I TOOK THE CAR BACK. THE NEXT WEEKEND, IT HAPPENED AGAIN. I PULLED BACKWARDS OUT OF A PARKING SPOT, PUT THE CAR IN DRIVE, AND THE ENGINE SUDDENLY TOOK OFF. THE RPMS REGISTERED WITHIN SECONDS UP TO 6500 RPMS. PUT IN NEUTRAL, THE RPMS INCREASED TO 7000 RPMS. I TURNED THE CAR OFF. I TOLD OUR LOCAL NISSAN DEALERSHIP THAT I WOULD NOT DRIVE THE CAR UNTIL THIS DANGEROUS PROBLEM WAS DIAGNOSED AND FIXED. ON THE NISSAN HOTLINE (1-800-NISSAN-1), THE CUSTOMER RELATIONS REPRESENTATIVES TOLD ME: (1) THEIR TECHNICAL SERVICES DEPARTMENT WAS UNFAMILIAR WITH THIS PROBLEM (NISSAN LATER SAID THAT, ALTHOUGH THEY HAD RECEIVED CUSTOMER COMPLAINTS, THEY HAD NEVER BEEN ABLE TO REPLICATE THE PROBLEM IN A SHOP); AND (2) IF THE PROBLEM COULD NOT BE "REPLICATED" IN SHOP, THEN, IN EFFECT, "THERE WAS NO PROBLEM" AND NO REMEDY. I WENT ONLINE AND FOUND THAT S.U.A. IS A MAJOR PROBLEM NATIONALLY. I COULD NOT DRIVE THIS CAR, COULD NOT ALLOW A FAMILY MEMBER TO DRIVE THIS CAR, AND COULD NOT SELL THE CAR. AFTER ALMOST SIX WEEKS WITHOUT MY CAR, I TRADED IT BACK TO THE LOCAL DEALERSHIP AT CONSIDERABLE LOSS WITH THE UNDERSTANDING THAT THEY WOULD CONTINUE TO TRY TO REPLICATE THE PROBLEM AND WOULD NOT RE-SELL THE VEHICLE TO AN UNINFORMED CONSUMER. I HAVE 35 YEARS OF SOLID DRIVING EXPERIENCE. THERE IS NO POSSIBILITY OF DRIVER ERROR HERE. THE PUBLIC NEEDS YOUR HELP.*AK UPDATED 07/26/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)