NHTSA Complaint #10068243 — 1999 FORD CONTOUR VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Complaint Details

ODI Number	10068243
Vehicle	1999 FORD CONTOUR
Component	VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Date of Incident	May 3, 2004
Date Filed	May 3, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AK

Consumer Description

PURCHASED CAR IN SEPT. 99; NO DASHBOARD WARPAGE' RECEIVED A PRINTOUT OF TSB# 01B78 FOR WARPAGE ON 8/24/01; NO WARPAGE YET. 01/07/04 RECEIVED A PRINTOUT FROM DEALER OF NO ACTIVE TSB#01B78. DASHBOARD WARPAGE SEVERE AFTER WINTER OF 2004. BROUGHT INTO SERVICE THE TSB. THE DEALER AND FORD COMPANY FAILED TO FIX THE PROBLEM. THEY QUOTE THE SENT LETTERS TO CONSUMERS OF THE CAR. I NEVER RECEIVED A LETTER. THE BLAME THE US POST OFFICE FOR THE FAULT. LIABILITY FALLS INTO THE MFG., WHICH IS FORD NOT THE USPS. DASHBOARD IS WARPED AND DEFROSTER FAILS TO DEFROST THE WINDSHIELD IN THE WINTER DUE TO WARPAGE. THE DEFROST VANES NO LONGER FITS IN THE DASH TO DIRECT FLOW TO WINDSHIELD WHICH CAUSES A VISUAL HAZARD TO DRIVING IN FOGGY, WINTERED ENVIRONMENTS. I WOULD LIKE THE TSB SERVICED DUE TO HAZARD. I AM ORIG. OWNER OF THE CAR. I FOUND ALL THE INFORMATION ON MY OWN THROUGH THE INTERNET AND PRINTOUTS. NO OFFICIAL NOTIFICATION WAS SERVED TO ME. THE LIABILITY SHOULD TO SERVICE THIS TSB.*AK

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