NHTSA Complaint #10068202 — 2000 FORD FOCUS

FORD FOCUS ZX3 2000 - LIKE HUNDREDS OF OTHER FOCUS OWNERS, I HAVE HAD TO HAVE MY FOCUS TOWED BECAUSE THE KEY WILL NOT FIT ALL THE WAY INTO THE IGNITION - COST TO ME IS $225 +$75 TOWING ON A FLAT BED. THERE WERE NO EVENTS LEADING UP TO THIS - THE CAR JUST WILL NOT START. FORD REFUSES TO COVER OR LOWER ANY COSTS, DESPITE THE FACT THAT THIS IS A KNOWN PROBLEM HAPPENING TO NUMEROUS FOCUS OWNERS. I HAD A VOLKSWAGEN GOLF FOR 11 YEARS BEFORE I SOLD IT TO BUY A FOCUS. I WON'T MAKE THAT MISTAKE AGAIN. ALSO, THE FUEL PUMP PSUEDO RECALL IS ANOTHER GREAT RIP OFF. I RECEIVED A NOTICE ABOUT POSSIBLE FAULTY FUEL PUMP IN THE 2000 FOCUS. WHEN I INQUIRED ABOUT HAVING THIS PROBLEM FIXED (MY CAR IS SPUTTERING) THEY TOLD ME IT WOULD COST ME $75 TO CHECK IT OUT AND IF I CAN'T PROVE IT'S THE FUEL PUMP THAT IS CAUSING THE PROBLEM, I WILL HAVE TO PAY FOR REPAIRS. MY CAR IS LESS THAN 4 YEARS OLD AND HAS 16,500 MILES ON IT. TOO MANY RECALLS TO EVEN REMEMBER. GREAT PRODUCT, CUSTOMER SERVICE, FORD! *AK