NHTSA Complaint #10068172 — 2002 DODGE RAM QUAD CAB

BRAKE ROTORS SEVERLY WARPED AT 20,000MILES. DEALER TURNED ROTORS AT CUSTOMER EXPENSE, BLAMED THE PROBLEM ON DRIVING STYLE. ROTORS WARPED AGAIN WITHIN 15,000 MILES. PROBLEM IS SO SEVERE THAT ALIGNMENT HAS BEEN FORCED OUT OF SPEC. TRUCK NOW DARTS UNDER BRAKING. THE TRUCK IS USED FOR COMMUTING. IT HAS NEVER BEEN USED FOR TOWING AND DOES NOT FREQUENTLY HAUL LOADS. WHEN LOADED IT IS KEPT UNDER THE LOAD LIMIT. APPARENTLY, THE BRAKES ARE INCAPABLE OF SURVIVING A FEW FREEWAY OFF RAMPS ON THE DAILY COMMUTE. MANUFACTURER WAS CONTACTED AND REFUSES TO RESOLVE THE PROBLEM. THE COMPLAINTS LISTED ON THE NHSTA SITE IS A FRACTION OF REALWORLD PROBLEMS. EVERY OWNER OF THIS VEHICLE I HAVE SPOKEN TO TO HAS HAD THE SAME PROBLEM. EMPLOYEES AT THE ST. LOUIS PLANT ROUTINELY REPLACE THE BRAKES ON THEIR NEW TRUCKS WHEN THEY TAKE DELIVERY. IT'S COMMON KNOWLEDGE THAT THE BRAKES ARE SUBPAR. IT IS UNFORTUNATE THAT DAIMLER-CHRYSLER CHOOSES TO CUT COSTS ON SUCH A CRITICAL COMPONANT. I WILL BE REPLACING MY BRAKE ROTORS WITH HIGH QUALITY AFTERMARKET PARTS AT MY OWN EXPENSE IN ORDER TO HAVE A SAFE VEHICLE.*AK