NHTSA Complaint #10068160 — 2000 FORD WINDSTAR

WE PURCHASED A 2000 FORD WINDSTAR LIMITED ON 3/21/04 FROM A FORD DEALERSHIP IN IONIA, MI. WE WERE TOLD THE VAN HAD BEEN VERY WELL MAINTAINED AND HAD BEEN GONE OVER MECHANICALLY BY THEIR PEOPLE. IT ONLY HAD 38,549 MILES ON IT. WE HAVE ONLY HAD IT A MONTH AND THE TRANSMISSION HAS GONE OUT OF IT. DO WE HAVE ANY RECOURSE? AT THE TIME THIS HAPPEN, THE VEHICLE WAS BEING DRIVEN UP A HILL IN HEAVY DOWNTOWN TRAFFIC. LUCKILY NO ONE WAS HURT, THE VAN JUST WOULD NOT GO ANY WHERE EXCEPT BACKWARDS. MY COLLEGE AGE SON AND HIS BUDDIE GUIDED THE VAN BACKWARDS INTO A PARKING LOT A FEW FEET AWAY TO WAIT FOR A WRECKER. IT WAS TOWED 35 MILES, WHICH IS WHERE IT IS SITTING UNTIL WE CAN DECIDE WHAT TO DO. I HAD MECHANIC LOOK AT IT, BUT HE FELT IT SHOULD BE COVERED. HE DID NOT TEAR IT DOWN.*AK