NHTSA Complaint #10068139 — 1996 SUZUKI ESTEEM

AFTER 31,000 MILES, 4 GOODYEAR AQUATREAD TIRES DEVELOPED FEATHERED TREAD BLOCKS ON ALL 4 TIRES. THIS RESULTED IN ROAD NOISE FROM THE TIRES THAT WAS SIMILAR TO THAT OF ALL 4 WHEEL BEARINGS FAILING SIMULTANEOUSLY. THE NOISE WAS SO LOUD THAT NORMAL CONVERSATION IN THE VEHICLE WAS NOT POSSIBLE AND ANY EMERGENCY SIGNALS SUCH AS SIRENS OR HORNS COULD NOT BE HEARD. I BELIEVE THAT PROLONGED EXPOSURE WOULD HAVE LEAD TO HEARING LOSS. THE DEALER WHERE THE TIRES WERE PURCHASED COULD FIND NO EXCUSE FOR THE TIRES DOING THIS SO HE REFUSED TO HONOR THE TIRES WARRANTY BASED ON MY NOT HAVING HIM ROTATE THE TIRES ON SCHEDULE. EVEN THOUGH I INFORMED HIM THAT I HAD ROTATED THE TIRES MYSELF AND THAT I HAD FOUND MANY POSTINGS ON INTERNET SITES DETAILING THE EXACT OR SIMILAR FAILURE ON THESE SPECIFIC TIRES. I SENT A EMAIL MESSAGE TO GOODYEAR CUSTOMER SERVICE. THEIR REPLY WAS THAT THERE WAS LITTLE THEY COULD DO TO CONTROL WHAT THEIR DEALERS DO. I WAS FORCED TO REPLACE THE TIRES AT ANOTHER DEALER AT MY EXPENSE. IT SEEMS THAT THE ONLY WARRANTY GOODYEAR HONORS OR THE ONLY DEFECTS THEY ARE INTERESTED IN CORRECTING ARE ONES THE JUDGE SAYS FIX.*AK