NHTSA Complaint #10068088 — 1998 VOLKSWAGEN JETTA VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Complaint Details

ODI Number	10068088
Vehicle	1998 VOLKSWAGEN JETTA
Component	VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Date of Incident	August 7, 1998
Date Filed	April 30, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

WE HAVE A 98 JETTA AND IT HAS A PROBLEM WITH THE ELECTRIC WINDOW MECHANISMS. VOLKSWAGEN IS AWARE OF THE DEFECT, HOWEVER THEY ONLY REPAIR THE DEFECT ON 99 AND NEWER MODELS. WHY? THE DEALER AGREES THAT IT IS THE SAME EXACT PROBLEM. WE STARTED TO REPLACE THE MECHANISM OURSELVES, HOWEVER THE ONLY REPLACEMENT AVAILABLE WAS THE SAME DEFECTIVE MECHANISM. THE CABLE SAWS THROUGH PARTS WITHIN THE MECHANISM WHICH BINDS THE MOTOR CAUSING IT TO MAKE A GRINDING NOISE, OVERHEAT, BLOW FUSES, ETC. WE HAVE TO JUST LEAVE THE WINDOWS UP AND NOT USE THEM AT ALL. WE NOTICED AN IRREGULARITY WHEN WE PURCHASED THE VEHICLE, BUT THE DEALER TOLD US THAT IT WAS A PROGRAMMABLE CONTROL AND WE WOULD HAVE TO LEARN TO USE IT. *LA

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