NHTSA Complaint #10066116 — 1999 FORD ESCORT POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10066116
Vehicle	1999 FORD ESCORT
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	March 30, 2004
Date Filed	April 14, 2004
Mileage	66,292 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

1999 ESCORT AUTOMATIC TRANSMISSION WAS COMPLETELY REPLACED AT 30,906 MILES (6/8/2001). 35,386 MILES LATER (3/30/2004), THE DIFFERENTIAL ASSEMBLY BLEW UP AND DESTROYED THE AUTOMATIC TRANSMISSION. FORD'S CUSTOMER SUPPORT CNTR ON 4/6/04 SAID I WOULD BE RESPONDED TO WITHIN 3 BUSINESS DAYS. I TRIED E-MAILING THEM AGAIN, AND I STILL HAVE NO RESPONSE. A TOTAL OF 66,292 MILES AND TWO NEW TRANSMISSIONS BROKEN. TODAY IS SIX BUSINESS DAYS LATER. I FEEL I AM NOW BEING IGNORED BY FORD. THEY KNOW I HAVE BOUGHT 8 FORD CARS/TRUCKS SINCE 1977. I HAVE DMV RECORDS FOR 6 OF THEM.

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