NHTSA Complaint #10066106 — 2000 MERCURY MOUNTAINEER

SEATS issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10066106
Vehicle	2000 MERCURY MOUNTAINEER
Component	SEATS
Date of Incident	August 7, 2003
Date Filed	April 13, 2004
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

DRIVERS SEAT LEATHER IS TORN. WHEN TAKEN TO THE DEALER WAS INFORMED THAT IT'S A MANUFACTURING DEFECT "OVERSTITCHED" BUT THAT IT IS NOT COVERED UNDER THE EXTENDED WARRANTY. CONTACTED FORD MOTOR COMPANY AND RECEIVED A PHONE CALL INFORMING ME THAT "THEY WOULD HAVE TO SIDE WITH THE DEALERSHIP, NOT TO FIX THE SEAT"

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