NHTSA Complaint #10065991 — 1999 SATURN SC

I CALLED SATURN TO SAY MY LOW COOLANT LIGHT CAME ON DURING A TRIP. SATURN SUGGESTED A PRESSURE TEST. "SATURN STATES PRESSURE TESTED COOLING SYSTEM/NO EXTERNAL LEAKS FOUND/REMOVED CAM COVER AND FOUND A CRACK IN CYLINDER HEAD AT CAM#5 JOURNAL, CAUSING OIL AND COOLANT TO MIX TOGETHER/NEEDS NEW CYLINDER HEAD,THERMOSTAT,WATER PUMP,FLUSH OF COOLING SYSTEM AND OIL & FILTER." THE SERVICE INVOICE STATES "NO OIL CHANGE PER CUSTOMER REQUEST" . I WAS NEVER ASKED IF I WANTED AN OIL CHANGE ON 11/28; THE FACT IS I HAD AN OIL CHANGE AT SATURN 11/18!!!! PRIOR TO MY TRIP.(I ALSO ASKED THEM TO CHECK IT OVER WELL DUE TO THE UPCOMING TRIP-WHY WASN'T THIS PROBLEM FOUND THEN?-THEIR RESPONSE-WE WEREN'T LOOKING FOR THAT. TEN DAYS LATER IT JUST APEARS!!!??? I ASKED THEM TO CHANGE THIS INVOICE TO NOTE THIS ERROR, THIS WAS NOT DONE. I'VE SINCE TAKEN MY CAR TO 3 THREE PRIVATE GARAGES, ALL SAID THIS SHOULDN'T HAVE HAPPENED. 2 SAID TO GET RID OF THE CAR. A 3RD SAID HE'D FIX IT FOR CONSIDERABLY LESS, BUT SAID SATURN SHOULD BE THE ONE TAKING CARE OF THIS.THIS IS MY SECOND SATURN IN A ROW, I DOUBT I WOULD EVER BUY ANOTHER.*AK