NHTSA Complaint #10065908 — 2002 JAGUAR X-TYPE

MY NAME IS [XXX]. MY HUSBAND [XXX] AND I OWN A 2002 JAGUAR X-TYPE 2.5. IN OCTOBEROF 2003, I PARKED IN A COMMERCIAL PARKING LOT WHILE I ATTENDED AN APPOINTMENT. WHEN I RETURNED TO THE VEHICLE AFTER MY APPOINTMENT, I FOUND THAT THE CAR HAS ROLLED BACK INTO 2 OTHER VEHICLES THAT WERE PARKED BEHIND IT. THERE WAS DAMAGE DONE TO ALL THREE VEHICLES INVOLVED. IT IS DOCUMENTED BY MYSELF AND BOTH OF THE OWNERS OF THE VEHICLES THAT WERE INVOLVED THAT MY HANDBRAKE WAS FULLY ENGAGED. NOBODY COULD BELIEVE THAT THE VEHICLE COULD HAVE ROLLED BACK. THE INCIDENT HAPPENED ON A COMMERCIAL PARKING LOT, AND EVEN THOUGH A POLICE OFFICER ATTENDED THE SCENE, HE WOULD NOT MAKE A WRITTEN REPORT AS IT HAPPENED ON PRIVATE PROPERTY. I CONTACTED THE LOCAL DEALERSHIP (GAUDIN JAGUAR - LAS VEGAS, NV) AND BROUGHT MY VEHICLE TO BE LOOKED AT, THEY INDICATED THAT THERE WAS NOTHING WRONG WITH THE HANDBRAKE. I INDICATED AT THAT TIME THAT I DID NOT FEEL SAFE DRIVING AND PARKING THE VEHICLE AS THE HANDBRAKE HAD TO BE FAULTY AS IT SHOULD NOT ROLL BACK WHEN ENGAGED. I LEFT THE DEALERSHIP UNHAPPY WITH THE SERVICE THAT I RECEIVED FROM THE DEALERSHIP. I WENT THROUGH MY INSURANCE AND HAD TO TAKE RESPONSIBILITY EVEN THOUGH I WAS NOT IN THE VEHICLE WHEN THE ALTERCATION HAPPENED AND EVEN THOUGH THE BRAKE WAS WITNESSED BY ALL PARTIES. I WILL HAVE AN INCREASED INSURANCE PREMIUM FOR SOMETHING THAT I BELIEVE NOT TO BE THOUGH ANY FAULT OF MY OWN. I HAVE GONE TO JAGUAR HEAD OFFICE AND AFTER MUCH CONFUSION ON THEIR CUSTOMER VICE REP, THEY CLAIM THAT THERE ISN'T AN ISSUE AND THAT THEY ONLY DEAL WITH INSURANCE COMPANIES. MY INSURANCE COMPANY WILL ONLY CONTACT THEM IF A COMPLETE RECALL IS MADE. I HAVE ONLY FOUND ONE OTHER PERSON WHO TOOK THEIR VEHICLE INTO THEIR DEALER (JAGUAR NORTHAMPTON) AND THEY FIXED THE PROBLEM. I CAN PROVIDE THIS INFO, IF NEEDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR