NHTSA Complaint #10065786 — 1998 DODGE DURANGO

SUSPENSION:FRONT:CONTROL ARM:LOWER ARM issue reported to NHTSA

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Complaint Details

ODI Number	10065786
Vehicle	1998 DODGE DURANGO
Component	SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
Date of Incident	April 8, 2004
Date Filed	April 8, 2004
Mileage	41,744 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

TODAY I TOOK MY 1998 DODGE DURANGO (VIN-1BHS28Y6WF132671) FOR THE YEARLY VIRGINIA SAFETY INSPECTION. THE VEHICLE WAS TAKEN TO DOMINION DODGE IN SALEM, VIRGINIA WHERE I PURCHASED THE VEHICLE NEW IN 1998.SHORTLY AFTER MY ARRIVAL AND NOTIFIING THE SERVICE MANAGER WHAT I WAS THERE FOR, HE CAME AND TOLD ME THAT MY RIGHT LOWER BALL JOINT WAS "BAD" AND NEEDED REPLACEMENT, AND HE WAS WELL AWARE THAT THIS FACILITY HAD REPLACED 3 OF THEM APRIL 2002. INCLUDING THIS ONE THAT NEEDED REPLACING 2 YEARS LATER, 11,203 MILES SINCE REPLACED. WHEN THESE WERE REPLACED IN APRIL 2002 THE SAME INFERIOR PARTS WERE INSTALLED AS WHEN THE VEHICLE WAS BOUGHT NEW!! SO THIS VEHICLE HAS A TOTAL OF 41,780 AS OF TODAY AND I AM STATING TO PUT A SECOND SET OF BALL JOINTS ON MY DODGE DURANGO! WHEN ARE YOU PEOPLE GOING TO DO SOMETHING??*AK

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