NHTSA Complaint #10065194 — 1998 BMW 528I

THE FRONT DRIVER SIDE INSIDE PLASTIC DOOR HANDLE SNAPPED. THIS CAUSED THE CONSUMER TO ROLL THE WINDOW DOWN TO USE THE OUTSIDE DOOR HANDLE TO EXIT THE VEHICLE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK BMW CONSIDERED THE PROBLEM TO BE AN INTEGRAL PART/TRIM AND DID NOT HONOR THE WARRANTY. THE DRIVER DOOR SQUEAKED UPON OPENING AND CLOSING AND THERE WAS A SQUEAK COMING FROM THE RIGHT SIDE OF THE VEHICLE THAT WOULD GO UP TO 35 MPH IN WHICH THE DEALER COULD NOT DUPLICATE THE PROBLEM. *SC *JB