NHTSA Complaint #10064992 — 2001 CHRYSLER TOWN AND COUNTRY

TRANSMISSION FAILED, AND THE WHEELS LOCKED UP. *PH THE PROBLEM WAS CAUSED BY A VIOLENT BUCKING OF THE VEHICLE AS THE TRANSMISSION FAILED AND LOCKING UP THE FRONT END OF THE VEHICLE. THE INITIAL BUCKING UP OF THE VEHICLE OCCURRED BETWEEN 15 TO 20 MPH, AND THE LOCKING UP OF THE WHEEL AT 5 MPH. VEHICLE WAS TOWED TO DEALERSHIP AND SERVICE MANAGER THAT PARTS FOR TRANSMISSION WAS ON BACK ORDER AND WILL BE AVAILABLE AT LEAST A WEEK. CONSUMER DECIDED TO TOW THE VEHICLE TO A DIFFERENT REPAIR FACILITY AND WAS ABLE TO ACQUIRE THE PARTS OVER NIGHT AND REPAIR THE TRANSMISSION. AFTER THE REPAIR, THE DEALER PRESENTED THE DAMAGED TRANSMISSION TO CONSUMER AND IT SHOWED DAMAGE ON THE GEARS WITH MOST OF IT ARE IN THE GEAR'S INNERMOST PART. ALSO, THE DEALER'S ESTIMATION WAS THE CAUSE OF THE PROBLEM WAS A BEARING FAILURE WHICH LED TO A CHAIN REACTION AND RESULTED TO TRANSMISSION LOCK-UP. AFTER THE VIOLENT BUCKING FROM TRANSMISSION FAILURE, ENGINE DEVELOPED PROBLEM OF MISFIRING WHICH WAS CAUSED BY A BAD FUEL INJECTOR AND COIL PACK IN THE NUMBER SIX CYLINDER. CONSUMER BELIEVED THAT IT WAS ALSO CAUSED BY TRANSMISSION FAILURE. *LA