NHTSA Complaint #10064232 — 2004 LEXUS ES 330

MY LEXUS ES330 WAS LESS THAN TWO MONTHS OLD AND THE MILEAGE READ ABOUT 950 THE TIME WHEN THE ACCIDENT HAPPENED.T OCCURRED ON THE WAY TO WORK AT 8:40 AM MARCH 8TH, 2004. IT WAS A SUNNY WARM DAY. AS I WAS DRIVING ON THE FAR RIGHT LANE OF SOUTH 5 FREEWAY WITH SPEED AROUND 65 TO 70 MPH, A CAR NEXT TO MY LANE WAS TRYING TO CUT IN FRONT OF ME. IN ORDER TO KEEP A SAFE DISTANCE, I TRIED TO SLOW DOWN THE CAR BY PRESSING THE BRAKE. THE MOMENT I PRESSED THE BRAKE THE CAR SWERVED TO THE RIGHT. I COULDN'T CONTROL WHERE THE VEHICLE WAS HEADING AND THE CAR DIDN'T SLOW DOWN AS I FURTHER PRESSED THE BRAKE. IT BUMPED INTO THE GUARDRAIL AND TURNED 180 DEGREE FACING THE ONCOMING CARS. LUCKILY, I WAS ABLE TO MAKE A TURN AND PARKED THE CAR WITHOUT HITTING ANYBODY. THE CAR WAS DAMAGED FROM THE RIGHT HEAD LIGHT ALL THE WAY TO THE REAR BUMPER. I IMMEDIATELY CALLED THE DEALER AND LEXUS SENT A INSPECTOR TO CHECK ON THE CAR. ONE WEEK LATER, I WAS INFORMED THE CAR IS OK AND THERE IS NOTHING ABNORMAL AFTER THEIR INVESTIGATION. I REQUESTED AN INVESTIGATION REPORT AND THE RESPONSE I GOT IS I HAVE TO "GO THROUGH THE LEGAL SYSTEM". THERE WAS NO EXPLANATION FOR THE EXACT MEANING OF THIS PHRASE. I AM A GOOD DRIVER WITH EXCELLENT RECORD. THE WHOLE EXPERIENCE WAS TOTALLY OUT OF NOWHERE AND UNPREDICTABLE. I KEPT LOOKING BACK TO FIND ANY CLUES THAT MIGHT LEAD TO THE ACCIDENT. AS I STUDIED THE NHTSA COMPLAINTS, MOST OF THEM HAPPENED DURING SLOW SPEED DRIVING. MY CASE HAPPENED ON THE FREEWAY AND ALL I REMEMBERED WAS THE CAR DIDN'T SLOW DOWN AS I APPLIED THE BRAKE. *AK