NHTSA Complaint #10064144 — 2002 NISSAN ALTIMA

MULTIPLE PROBLEMS WITH RECALL SERVICE WORK NOT CORRECTING THE MALFUNCTION THE RECALL IS SUPPOSED TO CORRECT. SPECIFICALLY OF CONCERN NHTSA CAMPAIGN ID NUMBERS : 03V455000 & 03V084000 & 03V251000. NOT RECEIVING RECALL NOTICES BY MANUFACTURER OR BEING INFORMED BY NISSAN SERVICE DEPT. I HAVE SINCE CONTACTED NISSAN CORP CONSUMER AFFAIRS BUT RECEIVED NO RESOLUTION OR SUGGESTIONS. PROBLEMS WITH ENGINE PERFORMANCE, EXCESSIVE EXHAUST, AND STRONG BURNING SMELL ARE STILL PRESENT ALONG WITH SERVICE ENGINE SOON LIGHT REMAINING ON. HAVE TAKEN VEHICLE TO SERVICE DEPARTMENT FOR OVER 6 VISITS IN LAST 5 MONTHS - VEHICLE IS STILL AT SERVICE DEPT. I HAVE BEEN TOLD THE VEHICLE WAS SAFE TO DRIVE OVER THESE PAST MONTHS WHILE THESE PROBLEMS PERSISTED. I ASKED FOR A LOANER VEHICLE OR TO HAVE TRANSPORTATION TO GET MY VEHICLE TO THE DEALERSHIP BUT WAS DECLINED ANY HELP - EVEN THOUGH ID # 03V084000 NISSAN RECALL NOTICE STATES IT SHOULD BE OFFERED FREE OF CHARGE IF CUSTOMER MAKES THIS REQUEST. I AM GREATLY CONCERNED FOR THE SAFETY OF MYSELF AND MY FAMILY AND AM SCARED TO DRIVE THIS VEHICLE ANY FURTHER. MY LOCAL NISSAN SERVICE DEPT (PINE BELT NISSAN AUTOMOTIVE) AND NISSAN CONSUMER AFFAIRS HAS NOT ADDRESSED MY CONCERNS AND HAVE FAILED TO CORRECT THIS PROBLEM THAT HAS EXISTED FOR MONTHS. VEHICLE HAS HAD REDUCED POWER, HESITATION, PULLING AND VIBRATION, EXCESSIVE EXHAUST AND AN INCREASINGLY STRONG BURNING SMELL FROM ENGINE SHORTLY AFTER VEHICLE IS STARTED.*AK