NHTSA Complaint #10062809 — 2001 DODGE DURANGO

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10062809
Vehicle	2001 DODGE DURANGO
Component	SUSPENSION
Date of Incident	October 1, 2003
Date Filed	March 11, 2004
Mileage	46,463 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

PROBLEMS WITH LOWER BALL JOINTS, SHOCKS, LOWER CONTROL ARMS, ETC. *PH THE FRONT-END BEGAN TO FAIL. THE LOWER BALL JOINTS HAD DEGRADED. THE VEHICLE HAD TO GO BACK IN FOR REPAIRS DUE TO THE NOISE IN THE FRONT-END, THE REPAIR SHOP ASSUMED THAT THE SHOCKS WERE BAD AND REPLACED THEM WHICH DID NOT CORRECT THE NOISE. THE LOWER CONTROL ARMS HAD TO BE REPLACED. THE VEHICLE CONTINUED TO EXPERIENCE PROBLEMS. THE CONSUMER WAS INFORMED THAT THE UPPER CONTROL ARMS HAD TO BE REPLACED AS WELL AS THE RIGHT SIDE HUB BEARING. THE WINDOW'S PLASTIC CASING INSIDE OF THE WINDOW COMPLETELY BROKE IN TWO PIECES. THE PLASTIC WAS BRITTLE. THE CONSUMER REQUESTED REIMBURSEMENT FOR ALL THE EXPENSES INCURRED. THE CONSUMER ALSO EXPERIENCED UNSPECIFIED PROBLEMS WITH HIS 2000 DODGE DURANGO. *SC

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