NHTSA Complaint #10062729 — 2003 FORD FOCUS

MY HUSBAND AND I BOUGHT OUR FORD FOCUS IN MAY OF 2003. IN SEPT. OF 2003 WE PAID IT OFF. WE HAVE BEEN HAVING PROBLEMS WITH AN ODOR COMING OUT OF THE COOLING/HEATING SYSTEM. IT SMELLS LIKE MOLD/MILDEW. WE HAVE TAKEN IT TO BOB BELL FORD IN GLEN BURNIE, MARYLAND ON THREE SEPARATE OCCASIONS BUT TO NO AVAIL. THEY ONLY PUT SOME KIND OF DEODERIZER IN THE SYSTEM THAT LASTS A FEW DAYS, AND THEN THE ODOR COMES BACK AGAIN. THE LAST TIME WE TOOK IT THERE, MY HUSBAND WAS INSULTED BY ONE OF THE SERVICE MANAGERS. THEY STILL HAVEN'T FIXED THE PROBLEM. WE GOT OUR CAR BACK ON SATURDAY, 5 DAYS AFTER TAKING IT TO THEM, ONLY TO BE TOLD THAT THE 'SERVICE MANAGER' HAD IT DETAILED, AND SUGGESTED THAT THE ODOR WAS DUE TO THE CAR BEING DIRTY. GRANTED, THE CAR NEEDED A GOOD WASHING ON THE OUTSIDE, BUT COME ON NOW, PLEASE, THAT WON'T CAUSE AN ODOR ON THE INSIDE. IT IS EITHER A CONDENSATION PROBLEM OR AN IMPROPER WATER DRAINING PROBLEM THAT WE ARE EXPERIENCING AND THEY WON'T CORRECT THE PROBLEM PROPERLY. FOR SOME REASON, AFTER IT RAINS, WE SMELL THIS HORRIBLE ODOR WHEN WE USE OUR COOLING/HEATING SYSTEM. IT DOESN'T MATTER HOW MANY TIMES THEY DEODORIZE THE SYSTEM THE ODOR COMES BACK. IT IS A "HEALTH HAZARD" BREATHING THIS HORRIBLE ODOR. HOPEFULLY FILING THIS COMPLAINT MAY HELP OUR SITUATION BEFORE WE ARE FORCED TO GO ANY FURTHER. IF THEY DON'T SOON CORRECT THE PROBLEM , WE WILL BE CALLING THE BBB AND CONTACTING OUR LAWYER. *JB