NHTSA Complaint #10061924 — 2002 LEXUS ES300

I PUCHASED A 2002 LEXUS 300 FROM WESTSIDE LEXUS IN HOUSTON, TEXAS. SINCE PURCHASE THE VEHICLE HAS SURGED WHEN SHIFTING AT LOWER SPEEDS NUMEROUS TIMES AND HAS SURGED WHEN THE VECHILE IS ON CRUISE CONTROL. I HAVE COMPLAINED NUMEROUS TIMES TO WESTSIDE LEXUS ABOUT THE PROBLEM BUT THEY AWAYS SAY THAT LEXUS IS AWARE OF THE PROBLEM AND IS TRYING TO COME UP WITH A FIX. LAST YEAR THEY ADJUSTED THE ENGINE CONTROL MODULE (ECM) CALIBRATION AND LEXUS SAID THE CAR SHOULD DRIVE BETTER - IT DID AT FIRST BUT IS NOW BACK TO THE SAME OLD SURGING AT SLOW SHIFTING SPEEDS. I BELIEVE LEXUS INTRODUCED THE ES330 MODEL THIS YEAR TO AVOID A PROBLEM WITH THE ES300 THEY COULD NOT FIX. I AM DRIVIG AN UNSAFE VEHICLE THAT LEXUS MAKES NO EFFORT TO FIX EXCEPT HAVE THE SERVICE TECH. GIVE LAME EXCUSES. I THOUGHT I WAS PURCHASING AN UPSCALE CAR TO DRIVE INSTEAD IT HAS TURNED OUT TO BE A MISERABLE UNSAFE EXPERIENCE. PLEASE MAKE LEXUS FIX THE DEFECT OR MAKE THEM REFUND ME MY PURCHASE PRICE. THANK YOU.*AK