NHTSA Complaint #10060863 — 1996 DODGE NEON

BY TAKING CARE OF MY CAR, IE. WASHING AND WAXING IT, I ENDED UP KEEPING A KNOWN FACTORY DEFECT FROM OCCURING UNTILL AFTER THEIR THREE YEAR WARRANTY. THEN 70% OF THE PAINT PEALED OFF THE ROOF AND TRUNK OF MY CAR WHEN I WASHED IT ONE DAY. I WAS TOLD BY THE DEALER THAT THE MANUFACTURER KNEW ABOUT IT BUT WAS NEVER FORCED TO ISSUE A RECALL OR NOTIFY CUSTOMERS. WHEN THE MANUFACTURE WAS CONTACTED THEY SAID THAT IT WAS OUT OF WARENTY BUT OUT OF THE GOODNESS OF THEIR HEART THEY WOULD PAY $285.00 TOWARD HAVING IT REPAINTED AT A DODGE DEALERBWHO WOULD CHARGE ME $2,800.00 BECAUSE THE PROBLEM IS WITH THE ELECTRO PRIMER AND THE CAR WOULD NEED TO BE STRIPPED TO THE BARE METAL AND REPRIMED.