NHTSA Complaint #10060823 — 1999 DODGE DURANGO

OUR ENGINE CEASED AFTER HAVING REPEATED PROBLEMS WITH THE OIL PUMP, WE WERE CALLED LIARS BY THE DEALERSHIP AND DIAMLER CHRYSLER. THEY DON'T SEEM TO WANT TO TAKE RESPONSIBILITY FOR ANYTHING. WHEN I TOOK OUR DURANGO IN BECAUSE THE FRONT END KEPT PULLING TO THE RIGHT AFTER WE PAID $5200. FOR OUR MOTOR TO BE REPLACED, I WAS TOLD WE NEEDED NEW TIRES AND A FRONT END ALIGNMENT. SO I TOOK IT TO ANOTHER PLACE TO HAVE THE WORK DONE, SINCE MY CONFIDENCE IN THE DEALERSHIP WAS GONE. ONLY TO BE TOLD THEY COULD NOT ALLOW ME TO TAKE THE CAR BACK OUT ON THE ROAD WITH MY CHILDREN IN THE CAR, DO TO THE BALL JOINT. HE SAID IT WOULD TAKE ONE POTHOLE AND I'D PROBABLY ROLL MY CAR, ANOTHER $1200. LATER AND I COULD HAVE MY CAR BACK. WHAT IS UP WITH THIS? THEY ALLOWED US TO RISK OUR LIVES DRIVING THIS VEHICLE, AND DIAMLER CHRYSLER SEEMS TO CARE LESS ABOUT ALL THE PROBLEMS WITH THIS SUV, HOW MANY PEOPLE OUT THERE ARE SPENDING MONEY TO KEEP FIXING THIS VEHICLE AND TRYING TO MAKE THE PAYMENTS. WE GOT RID OF A CAR SO WE WOULDN'T HAVE TO MAKE REPAIR PAYMENTS AND RIGHT INTO A NIGHTMARE. WHEN IS SOMEONE GOING TO DO SOMETHING ABOUT THE PROBLEMS WITH THIS VEHICLE, AND I THINK WE SHOULD BE REIMBURSED FOR ALL THE REPAIRS THAT THEY KNEW ABOUT AND DID NOTHING TO FIX. IT'S NOT FAIR TO THE PUBLIC TO HAVE TO DIG IN THEIR POCKETS TO FIX A MISTAKE THAT DIAMLER HAS KNOWN ABOUT AND REFUSES TO DO ANYTHING TO MAKE IT RIGHT FOR THE CONSUMERS! WE ARE THE PEOPLE THAT PURCHASE YOUR PRODUCT, YOU SHOULD BE MORE SUPPORTIVE RATHER THAN CALLING PEOPLE LIARS!! YOU WELL KNEW THAT THE PROBLEMS WITH THIS VEHICLE AND YET YOU CONTINUE TO SELL THEM, WITH NO REGARD TO THE CONSUMERS THAT DRIVE THEIR FAMILIES IN THESE CARS, WE COULD HAVE BEEN KILLED, WHAT WOULD HAVE HAPPENED THEN, OR WOULD THAT HAVE BEEN OUR FAULT AS WELL.