NHTSA Complaint #10060776 — 2003 TOYOTA CAMRY

I HAVE TAKEN MY 2003 CAMRY LE TO TOYOTA DEALERSHIPS 3 TIMES FOR THE PROBLEM OF IT PULLING TO THE LEFT. I BROUGHT MY BRAND NEW CAR IN FOR THE FIRST TIME WITHIN ONE MONTH OF PURCHASE. THE SECOND TIME I BROUGHT MY CAR IN, THE PULL LEFT HAD CAUSED MY TIRES UNEVEN, PREMATURE WEAR. MY TIRES NEEDED REPLACEMENT AT 15,000 MILES, ALTHOUGH THE DEALERSHIP TOLD ME THAT THEY WOULD LAST FOR 20,000 AND THIS WAS "CLOSE ENOUGH." I TOOK MY CAR TO A SERPARATE BUSINESS AS I DID NOT RECEIVE AN ACCEPTABLE RESPONSE FROM SEVEAL EMPLOYEES AT THIS TOYOTA DEALERSHIP. ADDITIONALLY, THE OWNER REFUSED TO CALL ME DESPITE SIGNS PLASTERED AROUND THE DEALERSHIP STATING THAT HE CARES AND TO ASK FOR HIM. FOR THE THIRD TRIP REGARDING THE CAR PULLING LEFT, I TOOK IT TO A NEW TOYOTA DEALER. DESPITE AN IMPROVEMENT IN CUSTOMER SERVICE, THEY WERE ALSO UNABLE TO FIX THE PROBLEM. BY THE NEXT DAY, MY CAR WAS PULLING LEFT AGAIN. THIS DEALERSHIP INFORMED ME THAT I HAD A "TIRE PULL," AND PUT THIS IN WRITING. I WAS TOLD THAT THE TIRES THAT HAD BEEN PLACED ON MY CAR WERE MADE INCORRECTLY AND CAUSED THE CAR TO PULL TO THE LEFT. I AM SO DISAPPOINTED IN TOYOTA. THIS IS MY FIRST NEW CAR AND I SPECIFICALLY PURCHASED IT DUE TO ITS REPUTATION AND SUPPOSED RELIABILITY. I HOPE THAT CHANGES ARE MADE TO REGAIN CUSOTMER CONFIDENCE AND ALLOW FOR SATISFACTION AND SAFETY AMONG TOYOTA OWNERS.