NHTSA Complaint #10059970 — 2001 FORD WINDSTAR STRUCTURE:BODY:DOOR

Complaint Details

ODI Number	10059970
Vehicle	2001 FORD WINDSTAR
Component	STRUCTURE:BODY:DOOR
Date of Incident	February 7, 2004
Date Filed	February 28, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

I OWN A 2001 FORD WINDSTAR SEL WITH POWER SLIDING DOORS. I AM CONCERNED WITH THE PROBLEM I AM HAVING BECAUSE ONE OF THE MECHANISMS USED TO OPERATE THE DOOR IS INOPERABLE AND THE DOOR NO LONGER WORKS ELECTRICALLY. THE STANDARD COST FOR THIS REPAIR IS $1800.00, ALOT OF MONEY FOR A DOOR REPAIR. MY CONCERN IS THAT IF THE POWER MECHANISM IS NOT WORKING THESE DOORS SHOULD BE ABLE TO OPERATE SAFETLY MANUALLY. THAT IS NOT THE CASE THE DOOR IS EXCESSIVELY HEAVY (HEAVIER THAN A MANUAL DOOR) AND WHEN THE VECHICLE IS ON AN INCLINE THE DOOR WILL NOT STAY OPEN. I HAVE TWO CHILDREN (AGES 3 AND 1) AND I AM CONCERNED FOR THEIR SAFETY WITH THIS DOOR. I FEEL THERE SHOULD BE SOME SAFETY PRECAUTION TO HOLD THE DOOR OPEN WHEN THE POWER FAILS. THE DOOR SHOULD REQUIRE SOME SORT OF SLIGHT TUG OR PULL TO CLOSE NOT JUST GRAVITY. I THINK IF THIS ISSUE IS NOT RESOLVED ON THESE POWER DOORS SOMEONE IS GOING TO LOSE A FINGER, HAND OR MUCH WORSE. OTHERWISE I THINK THAT MANUFACTURERS SHOULD MAKE THESE REPAIRS MORE AFFORDABLE, MOST FAMILIES (WHICH IS THE MAJORITY OF OWNERS OF MINI-VANS) ARE ON TIGHT BUDGETS AND $2000.00, IS JUST OUTRAGEOUS FOR A DOOR REPAIR! *AK

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