NHTSA Complaint #10059728 — 2004 JAGUAR X-TYPE

CONSUMER'S HUSBAND PURCHASED A BRAND NEW VEHICLE, AND HAS HAD NOTHING BUT PROBLEMS WITH THE VEHICLE. CONSUMER TOOK VEHICLE TO REPAIR SHOP AT LEAST 3 TIMES FOR A AN ENGINE PROBLEM. THERE WAS ONLY 750 MILES ON THE VEHICLE, AND TRANSMISSION HAD TO BE REPLACED. CONSUMER INSISTED THAT VEHICLE WAS ONLY DRIVEN ON WEEK ENDS, AND IT WAS NOT BEING MISUSED. *AK FIRST OCCURRENCE OF PROBLEM IN TRANSMISSION AROSE WHEN VEHICLE ONLY HAS 710 MILES ON IT, DEALER SAID IT WAS THE COMPUTER READING A FALSE CODE. AT 750 MILES, VEHICLE WAS TOWED TO DEALERSHIP DUE TO ENGINE STALLING. DEALER TOLD CONSUMER THAT VEHICLE NEEDED TO HAVE A NEW TRANSMISSION. CONSUMER TRIED TO SPEAK WITH THE OWNER OF THE DEALERSHIP, BUT INSTEAD AN ASSISTANT TOLD THE CONSUMER THAT IT'S IMPOSSIBLE TO REPLACE VEHICLE WITH NEW TRANSMISSION. ALSO, THE ASSISTANT SAID THAT IN ORDER FOR A NEW UNIT TO BE GIVEN TO THE CONSUMER, THE VEHICLE HAS TO BE DECLARED AS A LEMON OR HAVE THE SAME PROBLEM 4 TIMES. DEALER ALSO PERFORMED QUALITY CONTROL INSPECTION ON VEHICLE TO MAKE SURE THAT VEHICLE IS SAFE TO DRIVE. WHEN VEHICLE WAS GIVEN BACK TO CONSUMER, THEY DISCOVERED THAT THE BATTERY TOP COVER WAS CRACKED AND A LOOSE HOSE WAS COMING FROM THE BOTTOM AND HANGING. CONSUMER CALLED DEALER AND HAD IT REPAIRED. *LA