NHTSA Complaint #10058985 — 2000 FORD FOCUS

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10058985
Vehicle	2000 FORD FOCUS
Component	ENGINE AND ENGINE COOLING
Date of Incident	February 23, 2004
Date Filed	February 25, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

FORD AS A TSB ON A PROBLEM THAT I AM HAVING WITH MY TSB. I JUST FOUND OUT THAT ON MY FOCUS THE VALVES ARE STICKING IN THE GUIDES ON THE CYLINDER HEAD AND IT NEEDS TO BE REPLACED. FORD HAS ADMITTED TO ME AND THE CAR DEALERSHIP WHERE I PURCHASED THE CAR THAT THIS IS A DEFAULT ON THEIR PART BUT THEY REFUSE TO BE OF ANY ASSISTANCE TO ME. THERE IS MUCH MORE TO THIS STORY AND I AM DESPARATELY SEEKING ASSISTANCE FROM SOMEONE TO GUIDE ME AS TO WHAT TO DO NEXT. WHEN I SPOKE TO THE CUSTOMER SERVICE DEPARTMENT AT FORD THEY TOLD ME THERE WAS NOTHING THEY COULD DO AND EVENTUALLY HUNG UP ON ME.*AK

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