NHTSA Complaint #10058833 — 2002 PONTIAC GRAND AM

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10058833
Vehicle	2002 PONTIAC GRAND AM
Component	ENGINE AND ENGINE COOLING
Date of Incident	January 27, 2004
Date Filed	February 24, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

MY 2002 GRAND AM SE WAS NOT ACCELERATING. BROUGHT IT TO THE DEALER WHO SAID THAT THE TIMING CHAIN HAD JUMPED. DEALER SAID IT WAS MY FAULT DUE TO NOT ENOUGH OIL CHANGES AND SLUDGE IN THE ENGINE. I CALLED PONTIAC FOR ASSISTANCE AND WAS TREATED RUDELY! UPON TAKING THE GRAND AM TO ANOTHER MECHANIC (NON-DEALER) IT WAS FOUND THAT THE TIMING CHAIN TENSIONER FAILED CAUSING THE TIMING CHAIN TO JUMP. YET THE DEALER DID NOT CATCH THIS. NEW MECHANIC COULD NOT FIND ANY TRACE OF SLUDGE IN THE ENGINE CAUSING THE PROBLEM AS THE DEALER SAID. WHILE IT WAS IN THEIR POSSESSION, THE DEALER CAUSED MORE DAMAGE TO THE ENGINE BY STARTING IT WITH A BROKEN TIMING CHAIN.*AK

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