NHTSA Complaint #10058799 — 2001 CHEVROLET IMPALA

WE OWN A 2001 CHEVROLET IMPALA , VIN # [XXX], THAT WAS PURCHASED NEW. WE HAVE BEEN EXPERIENCING THIS CLUNK NOISE. THE VEHICLE WAS TAKEN IN FOR REPAIR, WE WERE THEN ADVISED IT WAS THE TIRES SO WE REPLACED THE TIRES . THIS DID NOT CORRECT THE ISSUE. WE TOOK THE VEHICLE BACK FOR REPAIR AND THE LEFT TIE ROD WAS REPLACED, THIS DID NOT CORRECT THE ISSUE. I HAVE FOUND THAT MANY OTHER OWNERS WITH THIS PROBLEM HAVE BEEN TOLD IT WAS THEIR TIRES AND ALSO HAVE HAD TIE RODS REPLACED. I SEARCHED THE INTERNET AND FOUND THE SUBJECT TSB. I TOOK THE VEHICLE IN FOR THE REPAIR CALLED FOR IN THE TSB, LUBRICATION OF THE STEERING INTERMEDIATE SHAFT USING LUBRICATION KIT # [XXX]. THIS REPAIR LASTED ABOUT 30 DAYS. I HAVE BEEN ADVISED THAT THIS IS NORMAL AND SINCE I HAVE 38000 MILES ON MY VEHICLE NO COVERAGE FROM CHEVROLET IS AVAILABLE. *AK THIS DEFECT HAS BEEN KNOWN TO CHEVROLET SINCE BEFORE JULY OF 2002 WHEN THE TSB WAS ISSUED. I FEEL THAT IT IS A SAFETY ISSUE INVOLVING THE STEERING AND CHEVROLET SHOULD BE RESPONSIBLE FOR CORRECTING THE ISSUE AT NO COST TO ME.*AK UPDATED 07/26/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)