NHTSA Complaint #10058473 — 2002 YAMAHA ROAD STAR WARRIOR

2002 YAMAHA ROADSTAR WARRIOR TRANSMISSION RECALL (2,995 MI.). MY COMPLAINTS: COMPLAINT 1: THE PARTS TO AFFECT THE REPAIRS ARE NOT AVAILABLE TO THE DEALERS. NO FIRM TIMEFRAME HAS BEEN GIVEN TO THE DEALERS, BUT EXPECTATIONS ARE THAT PARTS WILL BEGIN TO ARRIVE BY MARCH, 2004. DEALERS EXPECT FROM 1 TO 3 DAYS OF WORK FOR EACH MOTORCYCLE TO BE REPAIRED. THE WAITING LIST IS GOING TO BE LARGE AND THE WAIT FOR REPAIRS CONSIDERABLE. I CANNOT USE MY MOTORCYCLE UNTIL THE REPAIR IS MADE. I HAVE LOST THE ENJOYMENT OF THIS PRODUCT, I AM PAYING FOR A PRODUCT THAT I CANNOT USE, AND I AM FORCED TO INSURE A PRODUCT THAT I CANNOT USE. COMPLAINT 2: THE REPAIRS ARE BEING DONE BY MECHANICS OF VARYING DEGREES OF SKILL AND EXPERIENCE AT LOCAL DEALERSHIPS, HENCE -THERE IS NO GUARANTEE OF A QUALITY JOB (NO QUALITY ASSURANCE CHECK), -THERE IS NO WARRANTY ON LABOR, -THE ENGINE IS "REBUILT" VERSUS "FACTORY BUILT." THUS, IF MY MOTORCYCLE IS RETURNED TO ME AFTER THE REPAIR AND THE ENGINE MALFUNCTIONS, I WILL BE FORCED TO PAY FOR ALL THE REPAIRS. 3. MY MOTORCYCLE HAS ALREADY SUFFERED LOSS IN VALUE AS A RESULT OF THIS RECALL. I UNDERSTAND I CANNOT SELL THIS MOTORCYCLE UNTIL THE REPAIRS ARE MADE. MY MOTORCYCLE WILL, IN ALL LIKELIHOOD, SUFFER FURTHER DEVALUE AND DEPRECIATION FAR GREATER THAN ITS USE AND AGE WOULD OTHERWISE DICTATE, SIMPLY BECAUSE IT WILL HAVE A REBUILT MOTOR. YAMAHA HAS NOT OFFERED ANY OFFSETTING COMPENSATIONS FOR MY LOSS OF USE, FOR THE POTENTIAL FOR SUFFERING WITH AN INFERIOR ENGINE (AFTER REBUILD), FOR THE DEVALUATION OF MY MOTORCYCLE, OR FOR THE PURE AGGRAVATION ASSOCIATED WITH THIS RECALL. 1. I WANT YAMAHA TO OFFER A SIGNIFICANT MILEAGE WARRANTY, NOT TIED TO A DATE, ON THIS MOTORCYCLE AFTER THE REPAIR. 2. I WANT TO RECEIVE COMPENSATION FROM YAMAHA COMMENSURATE WITH MY LOSS OF USE, MY MOTORCYCLE'S DEVALUATION, AND THE INCONVENIENCE OF HAVING THE REPAIRS DONE IN THE MANNER AND TIMEFRAME THEY HAVE PRESCRIBED.