NHTSA Complaint #10057035 — 2001 CHEVROLET IMPALA

WHILE ACCELERATING FROM A STOP SIGN, CAR SHOOK ALL OVER AND I HEARD A LOUD BANG. THE CAR WOULD NOT MOVE AT ALL. I COASTED TO THE EDGE OF THE ROAD WHERE I WAITED FOR A TOW TRUCK. THE DEALERSHIPS SERVICE MANAGER INFORMED ME AFTER ABOUT A WEEK, THAT MY PLANETARY GEAR HAD EXPLODED. HE ALSO STATED THAT THE FLUID FILTER WAS FULL OF METAL SHAVINGS. HE STATED TO US THAT THERE WAS NOTHING THAT I COULD HAVE DONE TO PREVENT THIS FROM HAPPENING. MY NEW TRANSMISSION COST ME $2200. THIS CAR HAS JUST 55000 MILES ON IT. IT IS ABSOLUTELY INSANE THAT I AM PAYING ALL OF THIS MONEY TO REPAIR THIS CAR, THAT IS PRACTICALLY NEW. I HAVE CONTACTED GM'S CORPORATE CUSTOMER SERVICE PEOPLE AND THEY WILL OFFER NO ASSISTANCE IN THIS MATTER. THE SERVICE I RECEIVED FROM THEM WAS POOR. THE CASE WAS ACTUALLY LOST ONCE THEREFORE I HAD TO START ALL OVER AGAIN. THE WOMAN WHO THEN TOOK OVER THE CASE BOLD FACE LIED TO MY FIANCE AND THEN BACK PEDALED BY SAYING THAT THERE WAS ANOTHER CASE JUST LIKE MINE AND THE WOMAN JUST HAPPENED TO HAVE THE SAME NAME AS ME. WHAT A COINCIDENCE. IN ADDITION TO THIS, JUST 10 DAYS PRIOR TO THE TRANSMISSION'S DEATH, I HAD TO REPLACE A CATALYTIC CONVERTER IN THE VEHICLE. *AK