NHTSA Complaint #10056346 — 1996 SATURN SL

I HAVE A 1996 SATURN, SL1 WITH 65,000 MILES ON IT. WHEN I TOOK IT IN FOR A REGULAR OIL CHANGE, I WAS TOLD THAT THERE WAS A PROBLEM WITH THE WATER COOLING SYSTEM. THE CYLINDER HEAD CRACKED AND OIL LEAKS INTO THE RADIATOR SYSTEM. I CALLED SATURN AND WAS TOLD THAT I NEED TO TALK TO A LOCAL DEALER. I WAS NOT EVEN ABLE TO EXPLAIN THE PROBLEM, AND WAS DISMISSED HUMILIATINGLY. I CONTACTED THE DEALER AND THEY TOLD ME THEY WOULD CONTACT SATURN, AFTER WHICH I WAS TOLD THAT I WAS ON MY OWN AS THE PURCHASE DATE WAS BEFORE THE 6 YEAR WINDOW THEY HAD DESIGNATED (6 YEAR/100,000 MILES WARRANTY). IT HAS COME TO MY ATTENTION THAT SATURN KNEW ABOUT THE DESIGN FAULT SO THEY WENT WITH THIS SECRET WARRANTY. IT IS COSTING ME OVER $1000 FOR A PROBLEM I DID NOT CAUSE! I DO NOT BELIEVE SATURN SHOULD GET AWAY WITH SUCH A PRACTICE, AND I WOULD LIKE TO BE REIMBURSED FOR THE REPAIRS AND MY TIME (I CANNOT STRESS ENOUGH THE HARDSHIP AND INCONVENIENCE I HAVE EXPERIENCED BECAUSE OF THIS DECEPTIVE ACTION BY SATURN.) I HOPE YOU WILL BE MY (AND THE OTHER CITIZENS IN MY SITUATION) ADVOCATE AND HELP US IN THIS MATTER. SINCERELY,FASSIL GHEBREMICHAEL. *JB