NHTSA Complaint #10056339 — 2001 JEEP CHEROKEE

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10056339
Vehicle	2001 JEEP CHEROKEE
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	January 2, 2004
Date Filed	February 2, 2004
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

I PURCHASED A NEW 2001 CHRYSLER CHEROKEE JEEP. (4.0 LITER IN LINE 6 CYLINDER.) APPROX. 2 YEARS AFTER PURCHASE DATE (50,000 MILES DRIVEN), THE CAR WAS OUT OF WARRANTY AND I WAS INFORMED BY A REGISTERED CHRYSLER DEALER THAT THE CAR NEEDED A NEW ENGINE. THE EXPENSE TO PERFORM THE DIAGNOSTIC WORK AND INSTALL REPLACEMENT ENGINE AND RELATED PARTS AMOUNTED TO $4,500. I WAS A DILIGENT CAR OWNER WITH A VERY SMALL INCOME, A SINGLE PARENT WHO HAS TO WORK, AND A 5 YEAR CAR-PAYMENT PLAN -- IN ESSENCE, I CHANGED THE OIL, TOOK THE CAR FOR ANY SERVICE OR REPAIR NEEDED. I GATHER FROM CALLS TO CHRSYLER AND MY JEEP DEALERSHIP THAT I JUST GOT A "BAD" ENGINE AND BECAUSE IT'S OUT OF THE 2-YEAR WARRANTY THERE IS NO COURSE OPEN TO ME TO BE REIMBURSED FOR THE REPAIRS DONE. OBVIOUSLY, SINCE I STILL HAVE 3 YEARS LEFT ON MY CAR PAYMENTS I COULD NOT JUST WALK AWAY AND LEAVE THE CAR. I NEED HELP. PLEASE ADVISE WHAT I CAN DO. THANK YOU IN ADVANCE FOR YOUR TIME. BEST REGARDS, GENEVIEVE GLASSON. *JB

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