NHTSA Complaint #10054873 — 2000 DODGE GRAND CARAVAN POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10054873
Vehicle	2000 DODGE GRAND CARAVAN
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	February 7, 2002
Date Filed	January 26, 2004
Mileage	22,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AZ

Consumer Description

AFTER 22800 MILES (FEB 7, 2002), THE TRANSMISSION SOLENOID PACK FAILED (SLIGHT LEAKING), CAUSING A CHECK ENGINE LIGHT TO COME ON AND FORCING BAD SHIFTING. THE DEALER REPLACED THIS UNDER WARRANTY. AT 49,500 MILES (SEPTEMBER 8, 2003), THE CHECK ENGINE LIGHT CAME ON AGAIN AND THE VAN WAS SHIFTING ROUGH AGAIN. SINCE THE MAIN WARRANTY HAD BEEN EXCEEDED AT 36K MILES AND THE PART FROM THE FIRST DEALER REPAIR WAS WARRANTED FOR 1 YEAR/12000 MILES, THE DEALER OFFERED NO RECOURSE. FOUND A GOOD (NON-DEALER) MECHANIC TO REPLACE IT FOR LESS (STILL COST $525...DEALER WANTED OVER $600). DEALER CLAIMED THAT THIS WAS UNUSUAL TO HAPPEN ONCE, LET ALONE TWICE, BUT STILL WOULDN'T HELP ME. *LA

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