NHTSA Complaint #10054732 — 2003 FORD EXPEDITION

DURING A RECENT TRIP TO DENVER, THE TEMPERATURE DROPPED BELOW 20 DEGREES AND THE BACK-UP WARNING BEGAN MALFUNCTIONING. AT THE SAME TIME, THE ADVANCE TRAC LIGHT ILLUMINATED AND ALTHOUGH I CYCLED THE SWITCH, THE SYSTEM WOULD NOT COME ONLINE. THE BACK-UP WARNING SYSTEM EITHER EMITTED A CONSTANT TONE, EVEN THOUGH NOTHING WAS BEHIND ME OR I COULD GET RIGHT NEXT TO SOMETHING AND IT FAILED TO ALARM. I TOOK THE VEHICLE INTO THE DEALER WHERE I PURCHASED THE VEHICLE AND WAS TOLD THAT SINCE IT IS AN INTERMITTANT PROBLEM THAT ONLY OCCURS WHEN IT IS COLD, THAT THERE IS NOTHING THAT THEY COULD DO, AS THEIR SHOPS ARE HEATED TO ABOUT 68 DEGREES. THIS VEHICLE ALSO EXPERIENCES PROBLEMS WITH THE SIDE MIRRORS MOVING OF THEIR OWN ACCORD. THE DIRECTION IS NOT ISOLATED TO A SINGLE DIRECTION. SOMETIMES THEY MOVE UP AND OTHER TIMES DOWN. MOSTLY WITH THE PASSENGER SIDE, BUT IT HAS HAPPENED IN BOTH. IN SOME CASES IT IS ONLY A MINOR CHANGE AND AT OTHER TIMES IT IS QUITE DRASTIC. THE DEALER STATES THAT THE MINOR CHANGES ARE BECAUSE I SIT IN THE SEAT DIFFERENTLY EACH TIME I SIT IN THE VEHICLE AND THE MAJOR CHANGES IN SETTINGS CANNOT BE DUPLICATED AND THEREFORE, THEY CANNOT FIX IT. ASIDE FROM THIS, I ASKED THE DEALER IF THERE WERE ANY OUTSTANDING RECALLS AND WAS TOLD NO. ACCORDING TO THE VEHICLE PAGE THAT THEY PROVIDE, THERE ARE 8 RECALLS FOR THIS VEHICLE AND THEY CLAIM THAT THEY HAVE NOTIFED ME OF THESE RECALLS. THE RECALLS ARE: 01V310000, 02V154000, 02V018008, 02V317000, 03V074000, 03V094000, 03V251000, 03V317000, AND 03V362000. WHEN I LOOK THESE UP ON YOUR SITE, THEY SHOW THAT THEY DO NOT BELONG TO MY VEHICLE AS MOST ARE FOR RVS, WHICH MAKES THIS ALL THE MORE CONFUSING. *LA