NHTSA Complaint #10054629 — 2000 KIA SEPHIA

I BOUGHT A 2000 KIA SEPHIA ON NOVEMBER 27, 2003. THIS CAR HAS THE BALANCE OF A 100,000 MILE POWERTRAIN WARRANTY AND ONLY HAD 15,000 MILES ON IT WHEN I BOUGHT IT. I NOTICED THAT IT WAS USING A QUART OF OIL EVERY 1,000 MILES AND AFTER I CHANGED THE OIL IT WAS USING A QUART EVERY 500 MILES. I HAD ALREADY TAKEN IT IN TO THE DEALER FOR 15,000 MILE SERVICING AND TOOK IT BACK ABOUT THIS OIL PROBLEM. THE FIRST THING THEY ASKED WAS PERMISSION TO PULL THE HEADS, AFTER WHICH THEY INFORMED ME THAT THE TOP OF THE MOTOR WAS BURNT AND THE ONLY CAUSE FOR THIS WAS FAILURE TO PERFORM MAINTENANCE. I WAS ASKED TO PRODUCE MAINTENANCE RECORDS FOR THE LIFE OF THE CAR, WHICH I DID. AFTER PRODUCING THESE RECORDS, THE SERVICE MANAGER AT THE DEALERSHIP NOW WANTED PERMISSION TO DROP THE OIL PAN. I GAVE IT AS I THOUGHT MY CAR WOULD FINALLY BE FIXED. I CALLED THE SERVICE MANAGER AND WAS INFORMED THAT SINCE THERE WAS SLUDGE IN MY OIL PAN THEY WOULD NOT FIX MY CAR, EVEN THOUGH I HAD PROVEN IT HAD BEEN SERVICED, AND IT WAS STILL UNDER FACTORY WARRANTY. I DON'T KNOW WHERE TO GO FOR HELP, SO AM FILING THIS COMPLAINT HOPING YOUR AGENCY CAN IN SOME WAY HELP ME.*AK