NHTSA Complaint #10053244 — 1998 BUICK LESABRE

STEERING RELATED PROBLEMS INVOLVING MAJOR PART REPLACEMENT. I ALREADY CONTACTED AN NHTSA REP ABOUT A DIFFERENT ISSUE, THE UBIQUITOUS UPPER INTAKE MANIFOLD PROBLEM WHICH WE HAVE SPENT THOUSANDS ON. AND I DISCUSSED PROBLEMS WITH STALLING TOO. AFTER THAT, I SEARCHED THE INTERNET; I SEE THAT THE MANIFOLD PROBLEM IS MORE PREVALENT THAN I SUSPECTED. I ALSO STUMBLED ONTO DISCUSSIONS OF STALLING, STEERING, AND ENGINE FIRE PROBLEMS. WHEN I CALLED GM 2 YEARS AGO ABOUT THE UPPER INTAKE MANIFOLD, THEY DENIED THE PROBLEM EXISTED EVEN THOUGH MY DEALER AND OTHER SHOPS TOLD ME EVERYBODY KNEW ABOUT IT. I CALLED GM AGAIN A FEW WEEKS AGO AFTER HAVING MORE GASKET PROBLEMS AND ALTHOUGH THEY FINALLY ADMITTED TO THE MANIFOLD AND GASKET PROBLEMS, THEY COULD NOT HELP ME WITH MY EXPENSES, THEY WERE UNABLE TO LOCATE MY PREVIOUS COMPLAINT, AND THE REP WAS OBSESSED WITH HAVING ME SAY THAT I WAS SATISFIED WITH MY CALL TO HIM. I TRIED TELLING HIM THAT I WAS UNSATISFIED WITH GM BUT SATISFIED WITH HIM AS A PERSON, BUT HE KEPT TALKING TO ME UNTIL I AGREED THAT I WAS MOSTLY SATISFIED WITH MY CALL. I WONDER IF MANUFACTURERS HAVE DIFFERENT OBLIGATIONS IN RECORDING AND REPORTING THEIR COMPLAINTS TO AUTHORITIES DEPENDING ON WHETHER CUSTOMERS ARE SATISFIED OR NOT. *CB