NHTSA Complaint #10052597 — 2002 KIA SPORTAGE

ENGINE LIGHT/FAN RELAY AR SHOOK UPON BEING TURNED ON TWO SEPARATE OCCASSIONS PRIOR TO ENGING LIGHT COMING ON. CAR TAKEN IN FOR REPAIRS SCAN SHOWED RANDOM CYLINDER MISFIRE #301 & #1. FOUND WATER AND CORROSION ON PLUGS AND WIRE ARCING. INGINITION WIRES AND SPARK PLUGS REPLACED. CAR RETURNED A DAY AND HALF AFTER TAKEN IN FOR SERVICE ALTHOUGH I HAD BEEN TOLD THAT IT WOULD NOT BE AVAILABLE TO ME FOR ANOTHER 2 DAYS WHEREAS I COMPLAINED AND AFTER A MOMENT OF BEING PUT ON HOLD WAS TOLD CAR WAS REPAIRED AND I COULD COME PICK IT UP. AFTER I PICKED UP CAR NOTICED HEAT IN CAR WAS NOT OPERATING ALTHOUGH OPERATIONAL WHEN CAR TAKEN IN FOR SERVICE. RETURNED CAR TO DEALER TO REPAIR HEATING SYSTEM. DEALER FOUND FAN RELAY BURNT. LEFT CAR AT DEALER ENTIRE DAY, PROBLEM NOT REPAIRED. PICKED UP VEHICLE W/O REPAIR BEING DONE. THEN NOTED ALL POWER WINDOWS NOT OPERATIONAL. CALLED DEALER AND CORPORATE HEADQUATERS TO COMPLAIN OF ISSUES AND NEED FOR PROPER WORKING VEHICLE. SINCE THEN REPEATED CALLS TO DEALER HAVE NOT PROVIDED POSITIVE RESULTS. DEALER HAS REPEATEDLY STATED THAT PART WAS SCHEDULED TO ARRIVE WHEN IN FACT WRONG PART WAS REPEATEDLY BEING ORDERED INCORRECTLY AS STATED BY CORPORATE HOUSE. CORPORATE HOUSE IMPLORED UPON DEALER TO LOCATE LOANER VEHICLE UNTIL ISSUE RESOLVED. NO LOANER VEHICLE HAS BEEN RECEIVED BY ME AS OF YET. CAR STILL HAS NO HEAT OR OPERATIONAL WINDOWS. PURCHASING A PORTABLE CAR HEATER DUE TO THE FACT THAT IT IS WINTER AND THE TEMPERTURE HAS FALLEN DRAMATICALLYAND IS GOING TO DROP EVEN FURTHER. NOT HAVING OPERATIONAL WINDOW INCONVENIECE SINCE I MUST PAY A TOLL EVERYDAY AND MUST OPEN MY DOOR IN ORDER TO PAY TOLL OPERATOR.*AK