NHTSA Complaint #10052437 — 2003 VOLVO S40

TO WHOM IT MAY CONCERN:I WOULD LIKE TO REPORT A COMPLAINT THAT ONE OF THE MICHELIN TIRES ON MY NEW VOLVO S40 (BOUGHT ON JAN 25, 2003: [XXX]) BLEW OUT WHILE I WAS DRIVING TO WORK. FORTUNATELY, I WAS NOT IN AN ACCIDENT AS I WAS DRIVING AT ABOUT 25MPH. ON THE SAME DAY FRIDAY (DEC 12, 03) I CONTACTED THE VOLVO DEALER WITH A REQUEST TO FIX THIS PROBLEM. THEY REFUSED TO EVALUATE THE TIRE AND ONLY TOLD ME TO CALL MICHELIN. ON DEC 15, 03, I CALLED MICHELIN AND WAS TOLD THAT VALLEY FORGE TIRE AND AUTO CENTER WAS THE CLOSEST CERTIFIED MICHELIN DEALER IN MY AREA. I MADE AN APPOINTMENT WITH THEM AND WENT THAT DAY. THEIR REPRESENTATIVE TOLD ME THAT THIS TIRE WAS NOT FAULTY, AND COULD NOT BE COVERED UNDER WARRANTY. I HAD TO REPLACE THE TIRE ANYWAY BECAUSE I WAS GOING TO EUROPE, AND I NEEDED THE CAR TO GET TO THE AIRPORT IN NEW JERSEY. (I WAS IN PENNSYLVANIA AT THAT TIME) AFTER I RETURNED FROM MY VACATION, I CONTACTED AN EXPERT AND WAS TOLD THAT THE BLOWOUT WAS THE FAULT OF THE MANUFACTURER BECAUSE: 1. ON THE INSIDE LAYER OF THE TIRE THE RUBBER WAS PEELING (THE RUBBER WAS COMING OFF OF THE TIRES LIKE SCALES) 2. IN ANOTHER PLACE ALSO ON THE INSIDE OF THE TIRE THE WHITE THREADS THAT MAKE UP THE TIRE UNDER THE RUBBER WERE SHOWING, I WAS TOLD THAT THE TIRE WOULD HAVE BLOWN OUT IN THIS POINT IF NOT IN THE OTHER. IN THIS SITUATION I WOULD LIKE TO REPLACE ALL FOUR OF MY TIRES THIS WEEK TO GOODYEAR. PLEASE ADVISE ME HOW YOU PLAN TO DEAL WITH THIS SITUATION. I BOUGHT A NEW CAR AND SPECIFICALLY THE VOLVO BECAUSE I WAS PLANNING TO DO A LOT OF DRIVING THIS YEAR AND NEEDED A SAFE AND RELIABLE CAR. I TRUSTED VOLVOS REPUTATION FOR SAFETY AND RELIABILITY, BUT NOW I AM VERY DISAPPOINTED. [XXX]. *AK UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)