NHTSA Complaint #10051798 — 2002 DODGE GRAND CARAVAN

SUSPENSION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10051798
Vehicle	2002 DODGE GRAND CARAVAN
Component	SUSPENSION
Date of Incident	March 9, 2002
Date Filed	December 18, 2003
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. SHE TOOK VEHICLE TO REPAIR SHOP ABOUT 20 TIMES BECAUSE IT WAS MAKING NOISES AND SQUEAKING WHILE DRIVING. MECHANIC COULD NOT RESOLVE THE PROBLEM. *AK THE DEALER REPLACED MANY COMPONENTS RELATED TO THE FRONT END NOISE. THE AIR BAG LIGHT WAS ILLUMINATED. THE TECHNICIAN DETERMINED THAT THERE WAS AN OPEN CIRCUIT. THE TECHNICIAN REPLACED THE PASSENGER SIDE AIR BAG. THE DRIVER'S SEAT BELT HAD INTERNAL DAMAGE WHICH MADE IT DIFFICULT TO BUCKLE AND UNBUCKLE THE SEAT BELT. THE CONSUMER STATED THAT THERE WAS A NOISE COMING FROM THE LEFT FRONT WHEEL. THE TECHNICIAN DETERMINED THAT THE FRONT PADS WERE WORN AND THE ROTOR WERE GROOVED. THE TECHNICIAN REPLACED THE FRONT PADS AND RESURFACED THE ROTORS. THE INNER TIE ROD WAS LOOSE AND CAUSED THE STEERING TO MAKE NOISE. THE TECHNICIAN REPLACED THE GEAR ASSEMBLY. *NM

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