NHTSA Complaint #10051174 — 2004 NISSAN MURANO

WE BOUGHT A NEW 2004 MURANO END OF OCTOBER OF THIS YEAR - SINCE THEN NOTHING BUT MAJOR PROBLEM. WHILE DRIVING ALONG AT 60-65 - 5 TIMES THE CAR HAS SEEMED TO COME OUT OF GEAR AND SLOWING US TO A SLOW PACE THEN NO PACE OR POWER - FORTUNATELY WE'VE BEEN ABLE TO AVOID AN ACCIDENT. WE PULL CAR OVER TO THE SIDE OF THE ROAD - TURN CAR OFF THEN BACK ON AND NO PROBLEMS AT LEAST FOR AWHILE. WE NEVER KNOW WHEN IT WILL COME OUT OF GEAR OR DOWNSHIFT WITHIN SEONDS LEAVING US WITH NO POWER - NEEDLESS TO SAY A VERY DANGEROUS SITUATION. DEALER HAS ATTEMPTED TO FIND PROBLEM - EVEN CHANGING THE TCM -(TANSMISSION CONTROL MODULE - WHATEVER THAT IS) THEY SAY UNTIL THEY CAN CAPTURE THE CODES - WHEN PROBLEM OCCURRS - THEY DON'T KNOW WHAT'S WRONG. ASIDE FROM THIS SERIOUS FLAW - WE LOVE OUR MURANO - WE JUST WANT IT FIXED. WE'LL DROP IT OFF AGAIN TO THE DEALER TOMOOW FOR THE 5TH TIME - I FEEL THEY WILL BE OF LITTLE HELP - ALTHOUGH THEY ARE TRYING. I'M NOT SURE WHERE WE WILL TURN NEXT WITH THIS PROBLEM - I GUESS I COULD PURSUE LEMON LAW BUT I REALLY DON'T WANT TO - I JUST WANT THE CAR FIXED AND SAFE! I WANTED TO ALERT OTHERS IN CASE THIS PROBLEM EXTENDS TO OTHER MURANO'S AS WELL. WE HAVE 2,000 MILES ON OUR MURANO AND SACRIFICED GREATLY TO PURCHASE IT - WHAT A MAJOR DISSAPPOINTMENT. WE ARE LIFE-LONG NISSAN DRIVERS AND WE ARE GOOD FRIENDS WITH THE EMPLOYEES AT OUR DEALERSHIP. TIM.*AK