NHTSA Complaint #10050016 — 2000 DODGE CARAVAN

WHEN DRIVING THE VEHICLE IN THE PARKING LOT, THE STEERING WHEEL FAILED CAUSING THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE CONSUMER TOWED THE VEHICLE IN TO BE INSPECTED. THE MECHANIC INFORMED THE OWNER, THAT THE STEERING COLUMN BOLT HAD SNAPPED. PLEASE PROVIDE ANY FURTHER DETAILS. *PH WHILE PULLING OUT OF THE GAS STATION CONSUMER HEARD A NOISE COMING FROM UNDERNEATH THE VEHICLE. CONSUMER LATER COULD NOT STEER VEHICLE AND BELIEVES THAT THE BRAKES WENT OUT AS WELL. CONSUMER EXITED VEHICLE AND PICKED UP THE TENSIONER OFF THE GROUND. CONSUMER STILL HAS BROKEN PARTS AND PLANS TO HOLD THEM FOR ANOTHER 30 DAYS. MECHANIC INFORMED CONSUMER THAT THE STEERING COLUMN BOLT ON VEHICLE HAD SNAPPED.*MR