NHTSA Complaint #10049690 — 1999 FORD EXPEDITION

THE TRUCK WILL NOT START, EVEN THOUGH THERE IS POWER. AFTER WAITING A FEW HOURS IT STARTS UP WITHOUT A PROBLEM. IT MAY RUN FINE FOR A COUPLE DAYS AND THEN HAVE NUMEROUS PROBLEMS FOR DAYS ON END. THIS HAS BEEN GOING ON FOR MORE THAN A MONTH NOW. CALLED THREE DEALERSHIPS AND WAS FORCED TO TAKE IT BACK TO THE ORIGINAL DEALERSHIP (TWO HOURS AWAY). THE PROBLEM DID NOT HAPPEN WHEN AT THE DEALERSHIP, WAS NOT LOGGED ON THE COMPUTER AND WAS CHARGED $100.00 TO DO NOTHING. I HAVE HEARD FROM NUMEROUS PEOPLE THAT THIS IS A COMMON PROBLEM WITH THE ALARM SYSTEM (THAT DOES NOT LOG PROBLEMS ON THE COMPUTER) THAT IS UNDER WARRANTY. HAVE CALLED FORD CUSTOMER SERVICE AND WAS TOLD THAT THERE WAS NOTHING THAT THEY COULD DO. AFTER NUMEROUS TIMES OF LACK OF STARTING, THE ORIGINAL DEALERSHIP TOLD ME THAT WE NEEDED TO LEAVE THE TRUCK WITH THEM FOR AN EXTENDED PERIOD OF TIME (THREE TO FOUR DAYS).*AK