NHTSA Complaint #10049359 — 1998 DODGE CARAVAN

MY 98 DODGE CARAVAN HAD A FAILED CLOCKSPRING, WHICH CAUSED THE AIRBAG, HORN, AND CRUISE CONTROL TO NOT FUNCTION. CHRYSLER HAS A RECALL ON A FAILED CLOCKSPRING FOR 96-98 DODGE CARAVANS, AND CLEARLY STATES ON ITS WEBSITE IT WILL REIMBURSE CUSTOMERS FOR REPAIRS TO THE CLOCKSPRING. HOWEVER, WHEN I BROUGHT MINE IN FOR REPAIR, AND ON SUBSEQUENT PHONE CALLS AND LETTERS WRITTEN TO CHRYSLER, THEY INDICATE THAT MY BUILD DATE WAS NOT INCLUDED IN THE RECALL. THEY NEED TO EXPAND THE BUILD DATE TO LATER MONTHS IN 1998, AND CONSEQUENTLY INCREASE THE AMOUNT OF CARS COVERED IN THE RECALL, BECAUSE THERE IS OBVIOUSLY A PROBLEM WITH THE CLOCKSPRING DURING MY BUILD DATE. THIS WILL CAUSE PEOPLE TO HAVE NON-FUNCTIONING AIRBAGS, CRUISE CONTROL, AND HORNS, AND UNFORTUNATELY, MAY CAUSE LIVES TO BE LOST. I BELIEVE CHRYSLER SHOULD ALSO REIMBURSE ME THE $284.20 I HAD TO PAY TO GET THE CLOCKSPRING REPAIRED, AS THEY INDICATE ON THEIR WEBSITE THEY WILL REIMBURSE CUSTOMERS WITH 98 CARAVANS FOR REPAIRS ON FAILED CLOCKSPRINGS. BY THEM NOT REIMBURSING ME, THEY ARE FALSELY ADVERTISING ON THEIR WEBSITE. *LA