NHTSA Complaint #10049278 — 2002 DODGE RAM 1500

MY 2002 DODGE PICK UP HAS A CUPPED LEFT FRONT TIRE CAUSING A SEVERE VIBRATION. THE TIRE IS A GOODYEAR WRANGLER LT275/70R17. AFTER TAKING IT TO THE DEALERSHIP THEY FOUND NOTHING WRONG WITH THE SUSPENSION AND ALIGNMENT. THEY CONTACTED GOODYEAR AND WERE TOLD THAT THE TIRE ON THE TRUCK IS TOO AGGRESSIVE AND THAT THE RECOMMENDED ROTATION INTERVAL SHOULD BE 5000 MILES. THE SERVICE MANUAL RECOMMENDS ROTATION AT 7500 MILES NORMAL DRIVING. I ROTATED AT 6000 TO COINCIDE WITH MY OIL CHANGES. THE DEALERSHIP SAID THAT GOODYEAR OFFERED TO GO 1/2 WITH ME. THE COST TO ME WOULD HAVE BEEN $210.00 MOUNTED AND THE DEALERSHIP COULD HAVE THE TIRES IN THAT AFTERNOON. I HAD GONE TO A GOODYEAR ESTABLISHMENT 2 WEEKS PRIOR TO THIS VISIT TO COMPLAIN. THEY TOLD ME THE SAME STORY THAT THE TIRE IS TOO AGGRESSIVE AND NEEDS TO BE ROTATED AT BETWEEN 4000 AND 5000 MILES. THEY OFFERED ME 2 NEW TIRES AT THE SAME DEAL. THE DIFFERENCE BEING WAS THE SAME TIRES WERE $180.00. THEY WOULD HAVE TO ORDER THEM AS THE LOCAL WAREHOUSE HAD NONE IN STOCK. THAT LEADS ME TO SEVERAL QUESTIONS: 1. WHY DID THIS NEW VEHICLE HAVE TIRES ON IT THAT ARE "TOO AGGRESSIVE"? 2. WHY DO I HAVE TO PAY FOR TIRES THAT I HAVE BEEN CAREFUL TO MAINTAIN AND ROTATE AT THE SPECIFIED INTERVAL IN THE SERVICE MANUAL? 3. WHY IS THERE NO NOTIFICATION TO THE OWNERS STATING THAT THE ROTATION INTERVAL NEEDS TO ADJUSTED?*JB