NHTSA Complaint #10049197 — 2003 NISSAN ALTIMA

I GOT A 2003 NISSAN ALTIMA ON 9/1/03. ON THE 10/10/03 IT STARTED STALLING. I TOOK IT INTO THE DEALERSHIP. THEY SAID IT WAS A DAMAGED SPARK PLUG. THE SAME THING HAPPENED THE NEXT DAY. I TOOK IT BACK. A BUTTERFLY VALVE HAD COME LOOSE AND WAS LOST SOMEWHERE IN THE ENGINE. I WAS INFORMED OF TWO RECALLS, AND I NEEDED A NEW ENGINE. NISSAN GAVE ME A RENTAL FOR 5 DAYS, BUT I HAD TO PAY FOR ANYMORE. IT TOOK 7 DAYS TO DELIVER THE ENGINE. I CAN NOT AFFORD TO RENT A CAR, SO I HAD TO BORROW MY SISTER'S CAR TO GET WORK. ONCE IT CAME ONE OF THE PARTS WAS WRONG. THEY HAD PROBLEMS WITH THE CATALOGS, AND THE PART WAS ON A NATIONAL BACK ORDER. THEY WOULD NOT AGREE TO A RENTAL. I CALLED NISSAN MYSELF. AFTER WAITING FOR 24 HOURS WHILE THEY REVIEWED MY FILE I WAS DENIED A RENTAL BECAUSE THEY DIDN'T KNOW HOW LONG I WOULD BE. THE LADY WAS VERY RUDE. I ASKED FOR A SUPERVISOR. I WAS TOLD IT WOULD TAKE 24-48 HOURS FOR THEM TO RETURN MY CALL. I WAITED A WEEK AND CALLED BACK. HE TOLD ME THAT THEY SHOULD BE CALLING ME THAT DAY OR THE NEXT. I HAVE STILL NEVER HEARD FROM THEM, AND IT IS DECEMBER 4 2003. I AM JUST GETTING THE RUN AROUND FROM THE NISSAN COMPANY. I HAVE BEEN GETTING PHONE CALLS FROM NISSAN TELLING ME THE PART WILL BE IN A CERTAIN WEEK, BUT STILL NO PART. ON NOVEMBER 19TH THE DEALERSHIP GAVE ME A CAR, AND THEN ON NOVEMBER 20TH THEY GOT NISSAN TO GIVE ME A RENTAL. SO BETWEEN OCTOBER 25TH UNTIL NOVEMBER 19TH I HAVE HAD TO BORROW A CAR FROM MY SISTER. BOTH OF US COMMUTE, HER TO SCHOOL, AND ME TO WORK. I WORK THE GRAVEYARD SHIFT, SO THERE IS NO PUBLIC TRANSPORTATION. I AM A NURSE AND AM ON CALL SOMEDAYS. IT MAKES IT DIFFICULT TO GET THERE IN A HURRY, WHEN YOU DON'T HAVE A CAR. I HAVE ALSO HAD TO MISS OUT ON THE OVERTIME HOURS, NOT TO MENTION STAFF MEETINGS. I HAVE NEVER BEEN TREATED AS RUDELY BY A COMPANY AS NISSAN HAS TREATED ME. I HAVE BEEN GETTING NOTHING BUT FAKE PROMISES. I WILL NEVER BUY ANOTHER NISSAN, NOR WILL ANYONE I KNOW! *NLM