NHTSA Complaint #10048911 — 2000 FORD WINDSTAR POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10048911
Vehicle	2000 FORD WINDSTAR
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	May 14, 2003
Date Filed	November 30, 2003
Mileage	39,100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

WHILE DRIVING AT APPROXIMATELY 35 MPH, THE FORD 2000 WINDSTAR EXPERIENCED TOTAL TRANSMISSION FAILURE WITHOUT WARNING OF ANY KIND. THE VEHICLE HAD 39000 MILES! IT WAS NEVER USED IN ANY HEAVY-WEIGHT SITUATIONS AND NEVER TOWED ANYTHING. MY WIFE USED IT TO DRIVE THE KIDS AROUND TOWN AND TO DO THE GROCERY SHOPPING. FORD HAS REFUSED TO STAND BEHIND THIS VEHICLE. MY REQUESTS FOR ASSISTANCE WENT ALL THE WAY TO DETROIT. THEIR CUSTOMER SERVICE DEPARTMENT REPRESENTATIVES WERE RUDE. THE COSTS FOR TOWING AND REPLACEMENT OF THE TRANSMISSION WERE $2149.58.*AK

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